Helpdesk Supervisor

**Requisition ID**: 56748**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-TimeEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We have an exciting opportunity for a Helpdesk Supervisor to join our facilities team at University Hospital Lewisham in Ladywell. This is a permanent full-time position working 40 hours per week from 8am to 5pm, Monday to Friday.

**The role**:

- Reporting to the General Manager
- To provide an on-site effective and professional helpdesk service to University Hospital Lewisham
- Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers.
- Monitor call activity and produce call volume reports
- Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover
- Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
- Working 40 hours per week from 08:00 to 17:00, Monday to Friday

**The person**:

- Experience in a FM environment in a similar role is essential
- Must have excellent customer service, communication and organisational skills together with a flexible approach
- Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures
- Must be proficient in Microsoft and have an excellent telephone manner, previous experience of Maximo or another CAFM system would be a plus

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

**What’s next?**

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.