Quality Lead

1 month ago

Kent, United Kingdom Change Grow Live Full time

Overview:
The post-holder will be integral to ensuring a high quality and consistency of service delivery across our three hubs in West Kent. You will be required to undertake a quality assurance and development role, which will include devising and undertaking audits of service delivery, case files and in addition to staff coaching and devising and delivering training and workshop sessions, one to one observations in relation to quality. The Quality Lead will identify, gaps, areas of improvements that are required across the service and share this learning to the management team, the Quality Lead will also be required to implement this learning across the teams. The Quality Lead will contribute to the service to ensure that alcohol and drug users consistently receive high quality services that adhere to the best practice guidelines and achieve high professional standards. They will be responsible for leading on mortality reviews and reducing the risks to service users. The post-holder will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.

**Responsibilities**:
**Where**:West Kent wide (Gravesend, Maidstone, Tunbridge Wells)

**When**:We’re looking to get the right people in to the team ASAP

**Hours**:30- 37.5hrs per week

**Salary**:£33,365.47-£35,226.32 dependent on experience

**What we will give to you**:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Flexible working arrangements
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities

**Key Activities**:

- To improve quality which will include creating and undertaking regular cyclical audits of all aspects of service delivery and governance.
- Identify areas of good practice and areas that need improving and formulate robust action plans.
- Implement quality improvement plans with all relevant staff, including leaders, clinicians and front-line staff and will set up evaluation mechanisms to understand impact and identify ‘what works’ in improving practice.
- Work with the service wide staff team to ensure effective observed practice takes place and design and deliver training, coaching and workshop sessions.
- Work with the Leadership team to co-ordinate integrated quality audits across all areas of service delivery in line with the organisational integrated audit cycles
- Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld across the service.
- Ensure effective investigations are conducted for all incidents and ensure learning is disseminated appropriately throughout the service. You will collate lessons learned quarterly to collate themes and patterns to feedback to the whole service and include in the service quality improvement plan (SQIP)and contract monitoring reporting.
- Produce reports in a timely manner in order that the service meets contractual, administrative and financial requirements. You will contribute to using this by data to understand blocks and ‘failures’ in the system in order to reduce barriers and improve outcomes for service users.
- Plan, Chair and contribute to team meetings to promote a learning culture, cascade information, and provide feedback mechanisms for staff on service delivery/developments.
- Provide Coroner and CQC reports on behalf of the service when requested.
- Promote the CGL’s learning culture within the service and coach staff to be able to give and receive feedback in order to improve service delivery and the service user experience.
- Have the ability to understand presenting issues in a systemic way, considering a wide range of relevant factors, for example mind-set, behaviour, systems, structures and patterns/trends over time.
- Support the analysis of service user feedback, complaints, and compliments, identifying themes, and developing/implementing service improvements in response to this.

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