Senior Practice Coordinator

3 weeks ago

Sheffield, United Kingdom Primary Care Sheffield Full time

Main Duties and Responsibilities Provide operational leadership for a PCS Group Triage Team, to assist service users with access to appropriate health care and holistic support. Manage and coordinate the administrative processes of registering new patients (in Anima) Create strong links and working relationships with local voluntary and community sector organisations to enable patients to access services. Manage IT delivery in hub by adding rotas to systems, reporting faults etc.. (liaising with IT support, clinicians ,Managers etc..) Support patients through their practice journey.

Lead the practice team to meet the needs of patients, line managing specific staff such at the Reception Team Leader as required. Manage clinical and non-clinical rotas to ensure an adequate level of staffing for planned and surge demand. Work on the reception desk when required to provide leadership to the team and support patients in challenging situations to provide solutions. Provide training to the team to ensure patients are navigated through the practice correctly.

Analise, interpret and accurately report service activity both internally and externally. Continually assess the effectiveness of processes and procedures reporting back to Support Manager. Reviewing, prioritising and redistributing work where appropriate. Deputising for the Support Manager when required.

Monitor progress and chase against identified actions that are required, following on from meetings and delegated duties. Promote effective communication, team working and opportunities for sharing best practice within the team. To provide high level, professional and confidential administrative support as part of an administrative team. Work with the Support Manager to develop, innovate and make efficient standard ways of working.

Continually assess the effectiveness of processes and procedures reporting back to Support Manager. Offer directional support to the administration team ensuring that administration, facilities and reception work together to provide a high quality service. Monitor work steams for high quality workflow and productivity of direct reports, and adherence to agreed ways of working, providing appropriate management information as required Provide administrative support as required to the senior team where appropriate monitoring work list and tasks to ensure all work is completed in a timely manner. Identify training and development areas, sourcing training solutions and working with the Support Manager to deliver.

Provide administrative support as required, to internal meetings and other formal meetings in the form of notes and/or action points. Escalate / direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities within the members of the services. Assist in managing processes by providing information and analysis as appropriate. This job description should not be regarded as definitive.

It is intended to provide the post-holder with a broad outline of their function. The post-holder may be required to undertake any other duties reasonably falling within the grade of this post. General Responsibilities When required, act flexibly within your role, which may include extended working days and working on alternate sites. This will be in consultation with your line manager and PCS policies.

The post holder will be managed by the Support Manager but will be expected to act independently exercising sound judgement to support others in the team. The post holder will act autonomously in areas of work seeking advice when necessary. The post holder will have regular 1:1s with line mangers to support ongoing development and review performance. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, reporting potential risks identified.

**Communication**: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. As an employee of PCS, you will be committed to the organisational values.

**Openness**: Ensuring transparency sharing knowledge and welcoming feedback Person Centred: Being empathic and understanding of the individual Innovative: Embracing change and inquisitive of new solutions Ambitious: Working towards the best for Sheffield and its people Empowering: Actively engaging staff, our population and partner organisations in improving the health and wellbeing of Sheffield people

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