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Patient Care Coordinator

4 months ago

Sheffield, United Kingdom Chapelgreen Practice Full time

**JOB TITLE**: Patient Care Coordinator

**RESPONSIBLE TO**: Practice Manager/Operations Manager

**MAIN PURPOSE OF JOB**:

- To provide a point of contact for patients and act as a focal point for communication between, patients, Doctors and other medical staff.
- To provide high quality reception services to the patients, Doctors and staff at the surgery in a caring and supportive manner.
- To maintain confidentiality of all information.
- To provide flexibility in practice staff arrangements.

**SPECIFIC OBJECTIVES/AIMS**:

- The post holder will be able to work alone and as part of a team, following practice protocols.
- Work under pressure, be courteous and patient and enjoy working with colleagues and patients.
- Work with minimum supervision on all aspects of the practice reception function.

**MAIN DUTIES AND RESPONSIBILITIES OF THE POST**:

- Answering general enquiries, explaining surgery procedures, making new and follow-up appointments, and receiving requests for repeat prescriptions.
- Care navigates and sign post patients to the service they will need.
- Utilise the Systmone clinical system to ensure efficiency of appointment system and monitor flow of patients to clinics.
- Receiving and updating requests for home visits.
- Receive and convey messages verbally and electronically.
- Sort and Process Incoming mail following the document management protocol.
- Process patient’s online requests.
- Assist patients in completing surgery forms and understanding of instructions.
- Undertake personal responsibility in respect of security, fire and health & safety.
- Opening/Closing of surgery, reception and all other rooms as required.

**OTHER DUTIES**:

- Act as patient chaperone as required.
- Advise patients/public of fees required for non-NHS work.
- Extract medical records for action by clinicians.
- Ensure notice boards and posters are kept up to date.
- Action Trent Blood requests brought in by internal courier.
- Maintain records of vaccine/drugs being used and liaise with colleagues regarding replenishment.
- Prepare prescriptions for Family Planning Clinics.
- Cover for colleagues absent on leave and/or practice business.
- Check GP/Nurse rooms, replenishing stock and general tidy.

**GENERAL**:

- The post holder will be expected to maintain strict confidentiality at all times and be aware of Caldicott principles.
- The post holder will be expected to familiarise themselves with the health and safety poster of the practice and maintain the responsibilities outlined.
- The post holder will be expected to remain abreast of current evidence based practice and make use of the learning opportunities offered.

This job description is not intended to contain a complete list of duties but has within it the main duties attached to the post. If appropriate, and in consultation with the post holder, it may be amended at a future date, to take into account any changing work patterns that are likely to be of a permanent nature.

**Job Type**: Part-time

**Salary**: From £11.44 per hour

Expected hours: 25 per week

**Benefits**:

- Free flu jabs
- Free parking

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Application deadline: 26/04/2024
Reference ID: Chap09042024