Customer Service Advisor
2 weeks ago
**About us**
Kingdom Housing Association provides housing and support throughout East Central Scotland. We have plans for a significant expansion of our housing stock over the next five years.
**About the Role**
Our Customer Service Team is a one stop shop for customers who wish to report or obtain advice on repairs, housing information, discuss any tenancy issues or service complaints and discuss or pay accounts. We are looking for a motivated and organised person to join our Customer Service Team focusing mainly on Repairs.
**About You**
As a member of the team, you will be dealing with a high volume of engagement from our customers, promoting our services and striving for customer service excellence.
You will have experience of working in a busy call handling environment, have relevant administrative experience, be a confident communicator and have strong digital skills. You should be educated to HNC/SVQ 3 level. The ability to plan and organise your workload and work to tight deadlines is essential, as is the ability to remain calm under pressure.
You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.
**The Package**
We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement and flexible working options.
Interviews are scheduled to take place on Tuesday 26th March 2024.
**Scottish Charity No: SC000874
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