Senior Contract Support
2 weeks ago
**Description**:
**JOB TITLE**:Senior Contract Support Administrator
**LOCATION**:ABM Office, London Bridge (George House)
**SALARY**:£36,000 per annum
**ROLE OVERVIEW AND PURPOSE**
SHIFT PATTERN: Monday - Friday
To provide high quality, professional administrative support to the business. To work alongside the Operations and Finance Support teams to maintain administrative systems, ensuring compliance with legislation and company procedures.
**KEY RESPONSIBILITIES**
- Line management of two other helpdesk/contract support operatives dedicated to the portfolio tasked with completing the above items
- Take responsibility for Compliance and Reactive job administration duties for assigned portfolio.
- Daily monitoring of PPM completion in line with the PPM planners, and to ensure SLAs and KPIs are met.
- Produce weekly and monthly reports on any outstanding PPM’s Statutory and Non-Statutory.
- Plan engineer’s PPM jobs, booking engineers onto site by liaising with Customers and assign on IBMS.
- Assign specialist subcontractors and provide confirmation of their attendance to site.
- Ensure the relevant statutory certificates are received, checked for accuracy and the customers systems are updated and document loaded and processes followed.
- Responsible for liaising with the Sub Contractors to ensure their PPMs are completed by due dates and the certification is received within SLA.
- Ensure RAMS are provided for attendance to site.
- Issue annual purchase orders to the Sub Contractors for specialist PPMs.
- Ensure annual Subcontract Insurance Policy, Health & Safety/Environmental Policies are updated annually (Jan to Dec)
- Ensure that Subcontract PPM Risk and Method statements are reviewed and signed annually
- Deal with any failures on the certificates ensuring remedial works are arranged and quotes obtained to resolve the issues.
- Raise new reactive calls through the ABM portal in accordance with SLA’s
- Manage out of hours call out issues and ensure completion of jobs
- Keep the customer updated on all reactive calls until completion
- Attend weekly and monthly customer meetings when required with the Contract Manager and to ensure all jobs are being completed efficiently.
- Prepare Quotations in line with SLA agreement for breakdowns/ Extra works and Projects via IBMS Contact Suppliers for quotations
- Place Orders to Suppliers/Subcontractors for PPM activity/Breakdowns/Extra works and Project works
- Manage Works In progress (WIP) in a timely manner and liaise with ABM Finance team
- Liaise with Engineering teams on the contract providing supporting detail for Site Log Book completion
**Essential Experience**
- Experience of working in an FM administration environment
- Have a good understanding and experience of finance and WIP management
- Worked in a fast-paced team with the ability to remain calm under pressure
- The ability to effectively prioritise your workload and build relationships with key stakeholders.
- Excellent attention to detail
- The ability to work on own initiative and take full ownership of role
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