Customer Service Advisor

2 days ago

Chester, United Kingdom Proximo Full time

Here at **Proximo** we place our Customers and People at the heart of everything we do We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service.

**Our values** are at the **HEART** of everything we do for our Customers:
- Honesty
- Excellence
- Accountability
- Respect
- Teamwork

We offer a competitive salary, combined with a fantastic benefits package that includes:

- Smart/causal dress code
- Reduced car/van breakdown cover
- Service reward scheme
- Free tea & coffee facilities onsite
- Bike Scheme
- Eye-care vouchers
- Free On-site Parking
- Westfield Health Plan
- Retail Cashback Scheme
- 25 days Holiday per Year
- Birthdays Off

We are an industry leading specialist vehicle provider, who delivers excellent bespoke solutions to our business partners and end-customers. We are a leading Claims Management and Credit Hire Company based in Chester and we are renowned for the level of service we offer our customers and are proud to be one of the fastest growing brands in our industry with exciting plans for the future

We have an exciting opportunity for a **Customer Service Advisor** to join our growing team **Taxi Hire Team** in **Chester**. We offer a culture which is upbeat, fun, work hard, play hard together with a vibrant and positive office working environment. We promote a team focus and customer centric attitude, offering best in class training, development and career opportunities.

As **Customer Service Advisor, **we don’t just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.

We are looking for customer focussed people who are natural listeners and demonstrate strong empathetic skills when dealing with our customers and take ownership of their calls to deliver an outstanding customer service and meet our customers’ needs through identifying a solution and provision of a suitable replacement hire vehicle.

We are committed to protecting your health and well-being during every step of recruitment and training process and our offices are COVID safe and secure.

If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you. **Please see below skills and experience required**:

- Manage own case-load of requests for hires and work with the Hire team and Branch team to ensure hires are worked timely and effectively at the least cost to the business
- Arrange the delivery of replacement hire vehicles to clients
- Sourcing vehicles from alternative suppliers to meet client’s needs as and when required
- Constantly updating clients on the progress of their hire
- Liaising with Local Authorities to arrange plating of taxis to meet the local authorities regulations
- Liaising effectively with the Claims department regarding the current status of the clients hire and arranging suitable vehicles
- Updating the clients file with relevant information using the bespoke Company system
- Co-ordinating the deliveries and collections of vehicles to ensure the least cost to the business and the best use of resource
- Keeping all relevant paperwork for vehicle and licensing files up to date with accuracy
- To ensure Service Level Agreements are issued to suppliers and they are adhered to.
- Knowledge of the Vehicles makes and models.
- Knowledge of the hire business
- Knowledge of the Local Authority regulations

We offer a competitive salary, combined with a fantastic benefits package that includes:

- Causal dress code
- Annual summer event party
- Paid team nights out
- Reduced car/van breakdown cover
- Service reward scheme
- Annual Christmas party (Not to be missed)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

Work Location: One location

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