Events Fundraising Assistant

3 months ago

Liverpool, United Kingdom North West Air Ambulance Full time

Join a life saving crew

The Northwest Air Ambulance Charity (NWAA) provides rapid pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.

As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.

**JOB TITLE**: Events Fundraising Assistant

**BASE**: Knowsley / Hybrid

**DEPARTMENT**:Income and Engagement

**REPORTING TO**: Events Manager

**SALARY**:£22,000 - £24,000

**WORKING HOURS**:35 hours per week

**Overall purpose of the role**:
To provide effective support to the events team and contribute towards the ambitious five-year Community and Events team strategy. The role will be responsible for carrying out research, updating event collateral where appropriate and support the team with event organisation and delivery including on-the-day support. Whilst also providing engaging stewardship to event participants and lapsed supporters with direction from events manager.

**Main duties and responsibilities**
- Responsible for the delivery of the charity’s skydiving promotion, recruitment whilst ensuring that excellent stewardship is provided to our supporters.
- Develop and implement a running community for our supporters through various platforms such as Strava, and social media groups.
- Support with re-engaging lapsed Community and Event supporters through mailings and delivering excellent stewardship to contribute to driving down our attrition rate.
- Deal with general fundraising enquiries and direct supporters to relevant colleagues in a timely fashion when required, both within the Community and Events team and the wider Fundraising team.
- Meet fundraisers and volunteers face to face both in the office and at events to support their fundraising activities.
- Carrying out research as directed and assisting colleagues with the development and implementation of supporter engagement, fundraising events and campaigns as required.
- With the support of the Marketing team, update materials and collateral as required, including on charity and third-party websites, ensuring brand guidelines are adhered to.
- Organising departmental meetings, activities and training events, coordinating diaries, and liaising with venues and suppliers.
- Providing the wider fundraising team with general administration support, including responding to general ad hoc queries and issues arising from colleagues, supporters, and all stakeholders, escalating when appropriate.
- Raising the profile of the charity by being a brand ambassador and always working within the charity values

**PERSON SPECIFICATION**

**Qualifications**
- GCSEs: including minimum of Grade C in English and Maths

**Experience**
**Essential**
- Experience of delivering excellent customer service
- Proven experience of working in an administrative or operational role

**Desirable**
- Demonstrable experience of events fundraising and/or an understanding of the fundraising landscape
- Proven experience of supporting a small team in a similar environment
- Experience of coordinating meetings, and minute writing
- Experience of financial administration

**Skills**

**Essential**
- Excellent written and verbal communication skills, including a confident telephone manner
- Good attention to detail
- Good organisational and planning skills with ability to juggle multiple projects in order to meet deadlines
- Strong interpersonal skills and a team player
- Good practical knowledge of Microsoft Office (Proficient in MS Word, PowerPoint, Excel and Outlook)

**Personal Attributes / Abilities**
**Essential**
- Trustworthy
- Flexible
- Confident and committed to continued learning and development

**Other**
- A passion for the cause

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