Scheme Manager

2 weeks ago

London, United Kingdom Inclusive Recruiting Full time

**Job title**: Scheme Manager

**Salary**: £29,000 - 34,000

**Location**:Royal London Hospital (On site 5 days a week)

**Organisation**: Acacium Group

At Inclusive Recruiting, we are on a mission to eradicate bias and inequities from the workplace. We Teach, Train and Transform to create a more equitable workplace. We deliver Recruitment, EDI Training and Consultancy services to challenge mindsets andbehaviours for transformational change.

Unlike other organisations we don't just stop there. We are committed to our purpose and that's why we have a FREE inclusive Network for professionals from diverse backgrounds where they have access to support that will create opportunities.

**About Acacium Group**

We are collaborative in our common purpose to improve people’s lives through expert healthcare, social care, and life sciences. Everything we do is powered by people. From the expertise of our people to our long-standing client relationships, we’re proudto be a company that’s committed to the human side of business.

When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, ambitious and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as partof our team. From personal development to career pathways and opportunities, competitive benefits, and being part of a global business, we help every person be the best version of themselves.

Always by your side - driven by excellence - putting people first

**Role Purpose**:
To manage a team supporting families during hospital discharge, meeting defined discharge timescales. Sourcing care home placements/packages of care for patients with a variety of needs, including complex physical disabilities, challenging behaviour andmental health. To ensure a safe & quick discharge in line with the patients care plan, whilst supporting families often during a great time of stress.

This is a high-quality service that reduces unnecessary delays in the discharge process.

**Business Unit**:
CHS Healthcare

**Reports To**:
Business Manager

**Responsibilities**:

- Manage, support, coach, mentor and develop your team. Managing a small team of both office and field-based advisers.
- Leading and motivating teams to achieve their full potential and KPI’s.
- Ability to review data outcomes and react/report as defined by the results of the data outcomes.
- People management responsibilities, including recruiting of staff through interview process, probation reviews, disciplinaries, managing sickness and absence to include return to work interviews where relevant.
- Provide timely monthly or weekly KPI and contract performance reports to client
- Build relationships with people across many departments, internal and external and across all levels
- Updating and maintaining client records on our bespoke in-house database.
- Attend team meetings and training as required.
- Responsible for new opportunities to drive the business forward and discuss with line manager.
- Do presentations and meetings as required to new teams and professionals.
- Deputise for Business Manager in their absence, in accordance with the needs of the business.
- Manage ad-hoc project work to suit the needs of the business

**Skills**:

- Organisational: Analytical and methodical in your approach. Attention to detail and the ability to think proactively on your feet
- Communication: Articulate with written and verbal communication skills able to liaise with all directorates and departments, including patients and a range of professionals on sensitive matters.
- Interpersonal: A natural leader, professional with ability to listen attentively and process information correctly. Remain calm in pressurised situations whilst maintaining attention to detail, accuracy, and quality.
- Motivated: desire and passion to succeed. Proactively manage a team, and deliver tangible results that add value

**Experience and/or Qualifications**:

- Knowledge and experience working within a fast paced environment with constant multitasking whilst delivering a high standard of customer care.
- Experience of achieving KPI’s and working to strict deadlines.
- Demonstrable administration skills.
- Knowledge of Microsoft Word and Excel
- Leadership skills, including handling conflict resolution.
- Coaching, supporting and rewarding a team.
- Ability to delegate effectively.
- Understanding of hospital and community structures Social Services would be advantageous
- Understanding of confidentiality, data protection, Data Protection Act 1998 and safeguarding and working to protocols and procedures including Health & Safety Policy and Fire Policy and Procedures.
- Full Driving Licence

**Behaviours**:
Demonstrates Integrity:

- Interacts with others in an open, honest, respectful and fair manner.
- Upholds clear ethical standards that are expected by Acacium Group.
- Works in accordance with safe working practices.

Communicates with Impact:

- Demonstrates active listening skills.
- Use a range of communication styles and methods to convey information.
- Prepare information in a manner that meets the needs of the audience.

Wins with Customers:

- Drive client satisfaction and retention by matching products and services to their personal needs.
- Spends time building a deep understanding of our clients personal and business requirements
- Ensures internal and external quality and regulatory standards are met.
- Builds a trusted connection through the client relationship

Delivers Results:

- Sets challenging personal goals.
- Takes responsibility for overcoming obstacles and fulfilling goals.
- Use effective ways to track and measure progress.
- Looks for opportunities to improve results.

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