Client Service Apprentice

3 weeks ago


London, United Kingdom Adwanted UK Full time

**About Us**

Our Audio team J-ET have an excellent opportunity for a bright Client Service Executive to support the busy help desk team on all aspects of the system.

This is a perfect role for a hardworking apprentice to work within a lively and dedicated team who works closely across all of our Audio business.

**About the Role**
- Learning our J-ET products, and other audio products comprehensively.
- Develop, grow and maintain strong working relationships with all clients.
- Share your ideas and practively contribute to marketing and client communications.
- Analyse and report on key metrics including system usage and helpdesk volumes.
- For J-ET load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.
- Be involved in testing new product develoments and enhancements.,
- Accurately raise and record invoices.
- Support the team in maintaining product databases.
- Replicate customer-reported issues, capturing and recording necessary information.
- Identify and escalate priority issues.
- Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.

**Career Progression**
- Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding. Alternatively you might focus on software support and data skills and progress into a more data focused role, learning SQL and API skills. Or perhaps a more creative system design role.
- On the job training and mentoring, along with your apprenticeship learning will ensure success.

**About You**
- You will be a confident and outgoing individual, who presents both themself and concepts and ideas well. Previous experience of presenting to others, would be an advantage.
- You will be numerate with an ability to analyse and interpret data and understand audience measurement calculations.
- A love all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role.
- Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must.
- Excellent attention to detail, with the ability to demonstrate this, is essential - along with the ability to prioritise and problem solve.
- This role requires someone who thrives on working as part of a team.
- Knowledge of the media industry and the data that is used would be an advantage.
- Experience of Hubspot CRM and Sales tools would be helpful, but not essential.
- Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.

Pay: £13.15 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Life insurance
- Paid volunteer time
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Education**:

- A-Level or equivalent (required)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London

Reference ID: CSA - 002



  • London, United Kingdom Intec Business Colleges Full time

    **MEDIATEL LTD** This Client Service Apprentice position offers an exciting opportunity to start your career in a market leading media company and contribute to the success of top-tier brands through innovative advertising and content solutions. **What will the apprentice be doing?** If you are a highly motivated and results-driven individual with a...


  • City of London, United Kingdom Client Full time

    Head of Client Services (Senior Account Manager)£70,000 - £90,000 + Uncapped Commission + Bonuses + £5,000-£7,000 Car Allowance + Training + Further Progression + Private Medical Insurance + Life Insurance + 31 Days Holiday (25 + Bank, rising to 28 + bank with length of service) + Hybrid Working + More Great BenefitsHybrid role, commutable from...


  • London, United Kingdom First 360 Apprentice Full time

    **IMMEDIATE START** **Are you seeking an Apprenticeship in Business Administration?** **Are you interested in working in the recruitment sector?** **Can you easily commute to London, W6 8AF?** Our client has a very exciting opportunity to work as an Apprentice Compliance & Recruitment Officer. They are currently expanding and this is a fantastic...


  • East London, United Kingdom First 360 Apprentice Full time

    **IMMEDIATE START** **Are you looking to start a career in business administration?** **Can you easily commute to London E15?** Our client is a provider of ICT support and Infrastructure Services to schools and other educational organisations. They're looking for a business administration apprentice to add to their team! **Duties and...


  • London, United Kingdom Newham College Full time

    Opportunity information Salary £229.6 per week Duration 18 months Advert closing date 04/12/2023 Description The Client Services Administrator will report to the Head of Client Services on a day-to-day basis but ultimately reports to the sales director. This is an entry level role in the team which focuses on administrative tasks and processes. This role...


  • London, United Kingdom Corporation Service Company Full time

    Title: Client Service Partner Location: London Working Hours: Monday to Friday - 9am - 5.30pm  Hybrid - Office Days - Tues to Thurs As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you...

  • Apprentice

    4 weeks ago


    London, United Kingdom Sheap Now Ltd Full time

    Job Overview: We are seeking Apprentices to join our team Customer Service L2/3 & Marketing L3. As an Apprentice, you will have the opportunity to learn and develop valuable skills while gaining hands-on experience in our industry. This is a great entry-level position for someone who is eager to learn and grow in their career. **Duties**: - Assist...


  • London, United Kingdom Client Full time

    Field Service Engineer £33,000 (OTE £40,000) + Home Based + Local Patch + Training + Progression + Overtime + Van + Excellent Company Benefits Home Based (Covering Inside the M25) Are you an engineer from an electromechanical background looking to develop your skills further for a rapidly growing company offering specialist training, progression and...


  • London, United Kingdom Client Full time

    Field Service Engineer £28,000 - £35,000 + Industry Training + Progression + Van + Overtime + Home Based + Excellent Company Benefits Home Based (Commutable from: Chelmsford, Cambridge, Ipswich, Luton, Oxford, Northampton, Norwich, Crawley) Are you an engineer from a mechanical or electrical background, looking to join an industry leading...


  • London, United Kingdom Faith Recruitment Full time

    Our wonderful client are looking for a Procurement Apprentice to join their team. This role would be responsible for assisting with the purchase of goods, sourcing for new suppliers and managing analytics and costs. If you have knowledge of market research and analytics, negotiation skills and great communication skills then this role could be for you. This...


  • London, United Kingdom Croydon College Full time

    Apprentice Building Services Engineering Senior Technician Level 4 Minimum Entry Requirements GCSE or equivalent Math's & English (Grade A-C (4-9)) essential, Level 3 Qualification (A Levels or BTEC) Personal Qualities: Willingness to learn Job Title: Building Services Engineering Senior Technician Level 4 Apprenticeship Apprenticeship Standard: ...


  • London, United Kingdom CSC (Corporation Service Company) Full time

    Title: Client Service PartnerIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Location: LondonWorking Hours: Monday to Friday - 9am - 5.30pmHybrid - Office Days - Tues to ThursAs a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling...


  • London, United Kingdom CSC (Corporation Service Company) Full time

    Title: Client Service PartnerLocation: LondonWorking Hours: Monday to Friday - 9am - 5.30pmHybrid - Office Days - Tues to ThursAs a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with...


  • London, United Kingdom Integral UK Ltd Full time

    Job Title: Apprentice Electrical and Building Services Engineer Location: London Job Summary: As an Apprentice Electrical and Building Services Engineer, you will work under the guidance of experienced professionals in the electrical and building services industry. This apprenticeship provides an excellent opportunity to acquire practical skills and...

  • Parts Apprentice

    4 days ago


    London, United Kingdom Pendragon Group Full time

    Parts Apprentice Stratstone BMW, Tyneside Applications to be submitted to the Apprentice Provider: Love Cars and Customer Service? If so, an apprenticeship as a Parts Advisor could be right for you! Here at Pendragon, we believe in growing and nurturing talent, and as an Apprentice Parts Advisor with us, you’ll be given the support of a...


  • London, United Kingdom Client Full time

    Field Service Engineer (Medical Equipment)Home Based: Central London / North London, Camden, Tottenham, Enfield, Wembley, Romford or surrounding areas £35,000 + Full Product Training + Commission + Progression + Van + Local Patch + Excellent Company BenefitsAre you a Field Service Engineer with a Electromechanical Background? Are you looking to take the...


  • London, United Kingdom Faith Recruitment Full time

    Our wonderful client are looking for a Procurement Apprentice to join their team. This role would be responsible for assisting with the purchase of goods, sourcing for new suppliers and managing analytics and costs. If you have knowledge of market research and analytics, negotiation skills and great communication skills then this role could be for you. This...


  • London, United Kingdom PRS Full time €70,000

    Technical Services Manager -Canary Wharf - £70,000 Hours -Monday to Friday Days 8AM - 5PM An excellent opportunity has arisen with one of my clients who are looking for an Technical Services Engineering Manager on a Critical Banking Environment based in Canary Wharf. Preferably electrically biased, you will manage a team of supervisors and engineers to...

  • HR Apprentice

    1 week ago


    London, United Kingdom UK Civil Service Full time

    Job summaryWe are looking for an HR Apprentice to join our HR Office at House of Lords. This is a fantastic opportunity for someone seeking to gain exposure across multiple aspects of HR including Learning and Organisational Development, Recruitment, and HR Business Partnering and Advisory by supporting them with their daily tasks and project work.While...


  • London, United Kingdom FM Conway Full time

    Groundworker Apprentice vacancies at FM Conway! FM Conway are currently searching for Groundworker Apprentice  to join our Major Projects division on sites around London and Kent. Groundworker Apprentice role You will work in a supported learning environment to develop all the skills, knowledge and behaviours needed to become a successful ...