Medical Receptionist/administrator
2 weeks ago
The role of medical receptionist / administrator entails office duties including answering the telephone, managing appointments, dealing with the public and general administration duties. Duties are set on a rotational basis. Staff will deal with the public at a main reception area and over the phone.
**Responsibilities**
Duties include but are not limited to:
- Ensuring an effective and efficient administration service is provided to patients and any other visitor to the practice
- Processing telephone requests and in person requests for appointments and telephone consultations
- Dealing with patient enquiries on a daily basis and ensuring callers are directed to the appropriate health care professional
- Organising appointments for GPs, nursing staff and paramedics
- Processing patient information in line with GDPR
- Undertaking additional administration tasks as allocated by Practice / Business manager
- Assisting other members of the primary health care team as required
**Further Information**
There are 2 posts available on a permanent basis (6 month probation period applies which can be extended depending on performance).
Salary £10.85 - £11.63 per hour
Hours of work are 36hrs per week Monday - Friday (9am - 6pm every day except Wednesdays, 9am - 1pm Wednesdays).
**Hours of work are not negotiable as we require full time staff members.**
**Essential Skills**
GCSE English and Maths Grade C or above - _**listed with grades on CV**_
Minimum of 2 years’ experience within the 5 years working in an office as administrator / receptionist
Working knowledge of Microsoft office products within the work place
Effective communication skills
Ability to work well as part of a team
**Desirable Skills**
Previous medical reception / medical administration experience
Experience of dealing with confidential material
Experience in GDPR legislation
**APPLICATION PROCESS WILL CLOSE WHEN A LARGE ENOUGH CANDIDATE POOL HAS BEEN CREATED - THIS COULD BE WITHIN A SHORT TIME PERIOD.**
**Salary**: £10.85-£11.63 per hour
Schedule:
- Monday to Friday
COVID-19 considerations:
All patients are asked to wear a face mask when entering the building. There are covid screens at reception and all staff are required to wear face masks when moving around the building.
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