1st Line Support Analyst

2 months ago


Leicestershire, United Kingdom Focus Resourcing Full time

We have 2 exciting opportunities to join an incredibly successful company just South of Derby as 1st Line Support Analyst on a permanent basis.

Our client are recruiting for 2 people to join their growing team, and offer a rewarding career path, first class benefits package and a strong salary. You'll be joining and friendly and outgoing team at the one of the company's modern and bright regionaloffice. Company culture here is second to none, along with fantastic benefits & staff perks 35 hours per week Monday to Friday.

Key Responsibilities:

- Work closely with the Service Desk team in resolving incidents and service requests.
- Implement improvements to the initial contact process to enhance the experience of customers.
- Ability to prioritise and escalate incidents to ensure that service level agreements are met.
- Accountable for the triage process of incidents into the support function, including categorisation of any major incidents.

Required Skills & Experience:

- Highly motivated, confident, and proactive individual with excellent communication skills.
- Genuine passion for solving IT related incidents.
- Previous IT support environment experience.
- Ability to operate within a fast moving company where internal processes are always evolving.
- Able to adapt and showcase a desire for delivering outstanding customer service at all times.

**Benefits**:
Our client offer a superb company culture of support and collaboration, where personal and professional development are highly prized.
- Salary will range between 21-25k depending on experience.
- 25 days a year holiday plus bank (with option to buy an additional 10).
- Flexible / hybrid working options.
- Enhanced Company Pension Scheme.
- Enhanced Maternity Leave.
- Enhanced Paternity Leave.
- 5 Paid Charity Days.
- Health & Dental Care.
- Perk box employee benefit scheme.
- Staff away days.
- Death in service.


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