Customer Operations Executive

2 weeks ago

Buckinghamshire, United Kingdom Bucks and Berks Recruitment Full time

Due to continued growth, our client is looking for an experienced Customer Operations Executive to join their highly successful Customer Operations Team in the head office in Burnham. The team is responsible for being the first point of contact for customersand logistic couriers whilst effectively processing and managing customer orders, product enquires and other questions.

This is a hybrid role, 2 days at home, 3 from the office. Working hours are 9am - 5pm, salary up to £28,000 plus benefits.

**Responsibilities include**:

- Ensure that correct order timelines are being used
- Offer substitute products or additional products when appropriate
- Ensure that all queries are followed up and resolved in an efficient manner
- Understand the nature of the product, its importance and prioritize the workload
- Work closely with the logistics partners to ensure on time delivery to customers
- Track order shipments

**Key Requirements**:

- Time management working within important deadlines
- Ability to multi-task and work to very high quality levels
- Attention to detail
- Bright and enthusiastic with the ability to solve problems
- Computer literate, with good experience of Microsoft Office (including Excel)

As an equal opportunity's employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity,race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

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