Customer Operations Executive

2 weeks ago

Bournemouth, United Kingdom Glow Green Ltd Full time

**Customer Operations Executive**

**£25K p/a**

Glow Green is a fast growing green energy company supplying and installing PV solar panels, battery storage, boilers, air-conditioning, electric vehicle chargers and heat pumps, and have reached over 9.000 Trustpilot reviews and achieved an excellent rating.

Being partnered with Utility Warehouse (Telecom Plus PLC), we serve their one million plus customers with their chosen energy saving products, and have recently secured a new partnership with Uswitch and MoneySuperMarket, along with further launches with other leading comparison brands happening soon.

We have an exciting opportunity for an experienced Customer Operations Executive to join our team who will play a crucial role in providing operational support to our customers and subcontractors.

**Responsibilities of Customer Operations Executive**
- Be the face of Glow Green for customers, engaging with them in a way that shows we really care about doing the right thing for each of them;
- Help and support customers need repair work completing, following company procedures and arranging for engineers to attend appointments;
- Decide within our guidelines the best problem fix for each individual customer who has had a problem, and recommend new options if needed;
- Communication is key. You need to ensure that you keep on top of updating customers and have demonstrable empathy and rapport building skills;
- Work alongside the technical service managers and help customers who have technical queries relating to their installations;
- Own your customers who require further work completing in order to complete their installation and see them through to completion;
- Proactively work with other business areas to ensure customer queries and appointments are managed effectively.

**The ideal Customer Operations Executive**
- At least 2 years experience within a customer operational role or similar;
- Experience in multi tasking and needing to be extremely organised;
- Skilled at problem solving;
- Excellent telephone manner;
- Excellent communication skills;
- Enjoy working in a fast paced environment;
- Team Player.

**Benefits of working at Glow Green**
- Competitive annual salary of £25K;
- 33 Days annual leave entitlement (including Bank Holidays);
- Progression and cross-training development opportunities;
- Employee referral scheme of up to £1k per successful referral, with unlimited referrals;
- Employee of the month scheme with additional holiday and prizes;
- Performance related pay reviews;
- Company sick pay;
- Staff perks such eye care vouchers, paid nights out, lunches, daily fresh fruit, confectionery and drinks;
- Company Pension Scheme.

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bournemouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- operations: 1 year (required)
- phone based customer service: 1 year (required)

Work Location: In person

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