Service Manager

2 weeks ago


Sittingbourne, United Kingdom ACS Performance Full time

As the **Service Manager**you will be responsible for effective service planning.
- Ensure attending engineers are sufficiently skilled to conduct the works or arrange additional support including 3rd party
- Manage the order backlog to ensure HRT maintain the rolling forecast and ensure we have availability of engineers to conduct service and maintenance activities throughout the year
- Briefing of the engineers on the full scope of the works for each service activity
- Ensue RAMS & Lift Plans are issued for all activities and the engineers have been briefed and signed on to the issued documents
- Management of quoted works, pre-job hazard assessments and engineers service audits
- Necessary spares to be arranged as per the service contract and to meet the needs of the activity
- All service visits to have respective SAP orders and notifications created and issued
- Additional costs to be managed by way of additional customer PO's or uplift of the original order
- Warranty claims to be managed as per company standards and ensure all documentation is prepared and issued to support the claim
- Manage the 'on-call' schedule and service engineers' availability
- Management of the service engineers' performance / skill set & training
- Manage engineers tooling / calibrated equipment and vehicles
- Mobilisation of engineers to react to customer requirements for breakdowns
- Manage the service engineers job reports for quality, accuracy, timely return and action any outstanding points
- 2nd visits to be investigated and reported monthly

To be successful in this role of **Service Manager**we would love to speak to anyone who has experience of:

- Experience managing a team
- Knowledge of heat pumps and refrigeration
- Experience with SAP


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