Customer Helpdesk Advisor

6 days ago

Sowerby Bridge, United Kingdom JLA Full time

**Helpdesk Advisor**

**2 days working from home**

**Overview**

We have a fantastic opportunity to join our customer help desk team at JLA

We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure.

Set in the picturesque village of Ripponden, our head office is a great place to work - we have a state of the art on site gym and a fantastic cafe serving healthy food throughout the day.

We are looking for customer focused individuals to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction.

Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

**Key responsibilities**
- Handling Customer Queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Capturing accurate notes on our internal systems
- Liaising with internal departments to resolve customer queries
- Achieving customer and business KPIs

**Qualifications, Skills & Experiences**

Essential
- Ability to provide outstanding levels of customer service
- Skilled in creating a network of internal contacts to support the resolution of customer queries
- Good organisational skills
- Good knowledge of the English language, both written and verbal
- Demonstrated ability to provide outstanding customer service
- Experience of working in a busy team; driven to achieve personal, team, and business goals
- Demonstrated experience of taking ownership of customer queries
- Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
- Strong team player
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

Desirable
- Good level of computer literacy including Microsoft
- Proficiency of using Office and Smartphone Apps
- Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
- Previous experience of working in a customer helpdesk capacity

**What's on offer?**
- on site state of the art gym
- on site cafe serving healthy food throughout the day
- Great team working and fun environment
- Fantastic leadership and opportunity to develop and grow

**Job Types**: Full-time

**Job Types**: Full-time, Permanent

**Salary**: From £20,806.50 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- Will you be able to reliably commute to the Ripponden office 3/5 days a week for this job?

**Experience**:

- telephone based customer service: 1 year (required)

Work Location: Hybrid remote in Sowerby Bridge, HX6 4AJ

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