Processing Officer

3 weeks ago


Chippenham, United Kingdom Wiltshire Council Full time

Wiltshire Council is looking to recruit a Processing Officer to join the Parking Services team. This is an exciting opportunity to contribute to the development of the Parking Service within the Council, helping to harmonise service levels and maintain service quality.

**LIVE**∙WORK∙**SUPPORT**

Parking enforcement plays a vital role within Wiltshire, reducing congestion and pollution and supporting the economic viability of the market towns. We also manage and reconcile the competing demands for parking from residents, commuters, businesses, shoppers and visitors as well as improving road safety for all sections of the community.

**About the role**

The role involves considering appeals against penalty charge notices issued to vehicles in Wiltshire. We will also look to you to interpret legislation and best practice guidelines and communicate these in clear and concise verbal and written format.

**About you**

Are you able to keep calm under pressure? Strong customer service and communication skills are essential for this role as you will be dealing with members of the public, in sometimes difficult and challenging situations.

**Our offer**
- We promote and support a range of flexible working patterns enabling colleagues to balance home and work responsibilities, including compressed hours, part time and job share opportunities.
- 25 days holiday plus bank holidays, rising to 30 after 5 years’ service, as well as the option to purchase an additional 20 days.
- A laptop is provided on day one, so you can work flexibly from any location enabling you to be more effective and flexible in your practice.
- Established and supportive teams who will provide monthly 1:1’s and management feedback in a culture of learning and development.
- We offer an attractive rewards package with an excellent range of discounted products and services with national and local retailers via our Wiltshire Rewards scheme, including Thermae Bath Spa, Cheddar caves
- Excellent training and development opportunities
- Family friendly policies to support work life balance including enhanced maternity leave, paternity and adoption leave.
- Discounted leisure membership at our 20 leisure centres across Wiltshire
- Enrolment into the Local Government Pension Scheme (LGPS)
- Employee wellbeing services including our finance wellbeing hub, Flourish - health and wellbeing group and staff networking groups to help people stay connected

**Job Types**: Full-time, Permanent

**Salary**: £21,189.00-£21,968.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in CHIPPENHAM

Application deadline: 15/01/2023
Reference ID: HT00684


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