Monitoring Station Shift Supervisor
5 months ago
**Job Title**:Monitoring Station Shift Supervisor
**Reporting to**: Monitoring Station Manager
**Hours**: 4 days on, 4 days off (12 hour shifts - covering both day and night shifts)
**Location**:Glasgow
**A valid SIA Licence is essential for this role.**
**Who are we?**
We are an award-winning, privately-owned, Glasgow-headquartered business providing security systems and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow HQ, with no travel required to our Regional Offices in St Albans, Hertfordshire and Altrincham, Cheshire.
We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow
Our core values:
- INTEGRITY
- CUSTOMER EXCELLENCE
- PLAIN-SPEAKING
- AGILITY
- COURAGE & CONVICTION.
**KEY RESPONSIBILITIES**:
- Provide leadership and supervision of the day-to-day activities of the Monitoring Station Officers
- Adhere to and enforce monitoring station policies and procedures
- Adhere to and promote workplace safety and security
- Support the training and development of the Monitoring Station Operators
- Be knowledgeable of Monitoring Station Operator duties; alarm processing, verification, and flexibility to provide hands on assistance when needed
- Encourage and promote professionalism, open communication, positive working environment, and the ability to exercise good judgement
- Complete administrative duties to include, but not limited to: shift reporting and logs
- Provide resolutions to Customer, Dealer, Tech and Operator questions, concerns, inquiries, and complaints
- Provide shift coverage for holidays, appointments etc
- Provide support to security operations scheduling guards / accepting check calls etc. as and when required
- Complete monthly 1-2-1 with team members
- Additional job duties assigned by the Monitoring Station Manager.
**REQUIREMENTS**:
- Ability to incorporate a team-based approach
- Ability to effectively communicate with Customers, Dealers, Supervisors and Peers
- Ability to work well with others
- Must demonstrate professional and courteous telephone etiquette
- Demonstrates effective written and oral communication skills
- Ability to maintain a positive approach under pressure
- Ability to exercise good judgment
- Dependability and punctuality.
As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.
**Job Types**: Full-time, Permanent
**Salary**: £25,224.00 per year
**Benefits**:
- On-site gym
- Paid volunteer time
Schedule:
- 12 hour shift
- Day shift
- Night shift
Ability to commute/relocate:
- Glasgow, G4 0LA: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
- SIA (required)
Work Location: In person
-
Monitoring Station Officer
4 months ago
Glasgow, United Kingdom Prime Secure Ltd Full timeWe are looking for a Full-Time Monitoring Station Officer based in our Glasgow office. Do you have experience working within a call handling position already? Do you have a valid SIA Licence? Shift Pattern: Average of 42hrs per week, working 4 on, 4 off (dayshift). **Who are we?** We are an award-winning, privately-owned, Glasgow-headquartered business...
-
Monitoring Station Officer
5 months ago
Glasgow, United Kingdom Prime Secure Ltd Full timeWe are looking for a Full-Time Monitoring Station Officer based in our Glasgow office. Do you have experience working within a call handling position already? Do you have a valid SIA Licence? Shift Pattern: Average of 42hrs per week, working 4 on, 4 off (nightshift). **Who are we?** We are an award-winning, privately-owned, Glasgow-headquartered...
-
Part-time Monitoring Station Officer
5 months ago
Glasgow, United Kingdom Prime Secure Ltd Full timeWe are looking for a Part-Time Monitoring Station Officer based in our Glasgow office. Do you have experience working within a call handling position already? Do you have a valid SIA Licence? Shift Pattern: Part-Time (average of 20 hours per week) **Who are we?** We are an award-winning, privately-owned, Glasgow-headquartered business providing security...
-
Cctv Monitoring Station Operator
5 months ago
Glasgow, United Kingdom Prime Secure Ltd Full timeWe are looking for a Part-Time Monitoring Station Officer based in our Glasgow office. Do you have experience working within a call handling position already? Do you have a valid SIA Licence (preferably an SIA CCTV Licence)? Shift Pattern: Average of 20hrs per week (predominantly day shift), with some occasional overtime if desired. **Who are we?** We...
-
Cctv Monitoring Station Operator
5 months ago
Glasgow, United Kingdom Prime Secure Ltd Full timeWe are looking for a Full-Time Monitoring Station Officer based in our Glasgow office. Do you have experience working within a call handling position already? Do you have a valid SIA Licence (preferably an SIA CCTV Licence)? Shift Pattern: Average of 42hrs per week, working 4 on, 4 off (predominantly nightshift, although day shifts may be required on...
-
Filling Station Team Member
3 days ago
Glasgow, Glasgow City, United Kingdom Filling Station Full timeAre you a people person with a passion for delivering exceptional customer experiences? We're looking for a talented individual to join our team as a Runner at Filling Station, where we're serving up delicious food and drinks in a vibrant and welcoming atmosphere.As a Runner, you'll be the face of our restaurant, providing warm welcomes, making drink...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Braeside Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Braeside Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Braeside Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Braeside Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Bridgeton Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Bridgeton Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Bridgeton Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Bridgeton Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Bridgeton Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Bridgeton Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Delivery Station Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Amazon Full timeDelivery Station ManagerAmazon is seeking an experienced Delivery Station Manager to lead our fast-paced delivery operations. As a key member of our logistics team, you will be responsible for coordinating and overseeing the daily activities of our delivery stations, ensuring timely and efficient delivery of Amazon orders to our customers.Key...
-
Delivery Station Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Amazon Full timeDelivery Station ManagerAmazon is seeking an experienced Delivery Station Manager to lead our fast-paced delivery operations. As a key member of our logistics team, you will be responsible for coordinating and overseeing the daily activities of our delivery stations, ensuring timely and efficient delivery of Amazon orders to our customers.Key...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Braeside Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...
-
Petrol Station Assistant
5 months ago
Glasgow, United Kingdom RT Braeside Ltd Full timeWe are an ambitious and reputable **Petrol Station Retailer **with stores situated in various locations throughout Glasgow. We are responsible for providing outstanding customer service, ensuring our customers shopping needs are exceeded and building lasting relationships. Our ultimate goals are to always ensure our customers are provided with a world class...