Student Fees Advisor

4 weeks ago

Milton Keynes, United Kingdom The Open University UK Full time

**Unit**: Academic Services
**Salary**: £22,630 to £24,715
**Location**: Milton Keynes
**Please quote reference**: 20959
Various Full & Part Time, Permanent contracts available
**Closing Date**: 21 June, 2023 - 12:00

The contractual location of this role is Milton Keynes. You will mainly work on site, however, there is the opportunity to occasionally work remotely.

**Change your career, change lives**

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

**The role**

We have a fantastic opportunity for multiple Student Fees Advisers to join us in our busy Student Fees Office. This is a great opportunity to join the OU Family and play an important part in our student’s journey.

In this role you will
- Maintain students’ personal details, grant, module, and award records database
- Maintain confidentiality and comply with all GDPR requirements

You will be responsible for ensuring the satisfactory resolution of any student enquiry which is presented to you and need to show judgement in ensuring that this is achieved within the framework of University regulations and procedures.

Your customer service skills will ensure that interactions from students with The Open University are as effortless and seamless as possible. Telephony is a key part of the role therefore you will need to be comfortable talking to our enquirers over the phone using your communications skills to explain relevant processes.

**Available Contracts**
- Full Time 37 hours per week, Permanent
- Part Time 22 hours per week, Fixed Term until 31 July 2024
- Part Time 19 hours per week, Permanent
- Part Time 22 hours per week, Permanent
- Part Time 15 hours per week, Permanent

Although there is some flexibility around the work pattern for part time roles the preferred hours must cover 10am to 2pm.

**What you will offer us**
- You are passionate about delivering an exceptional level of customer service.
- Effective communication and IT skills that allow you to support our students with a range of enquiries
- You are a motivated self-starter who can adapt to the needs of an operation.
- You thrive from working in a collaborative environment and being part of a highly experienced and supportive team.
- You bring energy to your role on a daily basis and are always striving for excellence.
- You are excited about the prospect of working for a highly respected organisation in which you will be able to make a difference to our students lives.

**What you get in return**

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term including;
- 30 days annual leave, plus Christmas closure days and Bank Holidays
- An attractive pension proposition
- Access to student discount schemes including UNiDAYS
- Family friendly policies
- Access to Tax-Free Childcare Scheme and onsite nursey at our Milton Keynes campus.

For further information about please visit our staff benefits page.

Further information is including a full person specification is available in the job description linked below.

**What you get in return**

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

**How to apply**

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.
- **CV**:

- **Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.**

**Interview date**:Week commencing 10 July 2023

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

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