Medical Secretary

4 months ago

Banbury, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

An exciting opportunity has arisen for a full-time Radiology Medical Secretary at the Horton General Hospital, Banbury.

The individual will need to be enthusiastic and be able to work flexibly to ensure support is provided for the consultant radiologists/ administration/medical/clinical teams and other administrative departments, working together reliably to contribute to the delivery of a first-class service to all users.

Applicants should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards of work at all times, and be able to demonstrate excellent communication skills.

Strong organisational skills and the ability to work on your own initiative as well as being a team member is essential for this role.

The Radiology department is ever evolving, and applicants would need to demonstrate enthusiasm to change.

This role will provide secretarial and administration support for the Consultant Radiologists, working with a multidisciplinary team within the department and the wider organisation. In addition to communicating with external health care providers and GP surgeries.

The post will work with the admin team to support Radiology patient pathways, which include inpatient, urgent, cancer, diagnostic and treatment. All of which have individual KPIs which need to be measured.

Radiology admin also ensure patient information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
- To provide comprehensive secretarial supportfor the consultant radiologists to include diary management, leave and administration duties.
- Ensure consultant leave is communicated to relevant teams and clinical sessions closed.
- Process on call payments.
- To effectively liaise with, and support when the service requires, the wider Radiology medical secretaries across all OUH sites.
- Action urgent findings to the referrer and MDT's. Ensure discretion and confidentiality is always followed.
- Designated point of contact for onsite doctors and team queries, escalate when required to the relevant staff member/team.
- Action private patient requests from appointment to report allocation. To include relevant paperwork for payment and liaise with the Trust's private patient team.
- Process medicolegal requests for copy imaging.
- Process patient requests for copies of health care records and imaging.
- To send/request images via IEP.
- To be a departmental Superuser for the hospital EPR and Radiology CRIS patient systems.
- Process patient pain diaries, ensuring the Radiologist is notified to update the patient record.
- Answer telephone calls from patients, clinical teams, and external health care providers. Always demonstrate professionalism and ensure that enquiries are dealt with efficiently.
- Understand and follow all admin workflows and processes to ensure an excellent service is provided to both patients and colleagues.
- Understand and follow the different patient pathways to assist with appointment bookings as and when required.
- Update daily department information board with clinic sessions according to radiologist/sonographer rota.
- Any other duties as requested by Admin Manager.

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