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Front of House Team Member

4 months ago

Newbury, United Kingdom The Hare and Hounds Coaching Inn, Speen, Newbury, Berkshire Full time

**Want to be part of one of the most happening places in Berkshire?**

**We are part of the exciting most desirable places to work - Grosvenor Pubs and Inns**

As we have promoted several of our Supervisors to Assistant Manager roles, we are looking to recruit their successors with experienced of being Superstar Supervisors to join our team at The Hare & Hounds, Newbury,

As Supervisor you will share in delivering Guest Delight during every Guest Interaction.

You will need to be
- Guest Obsessed
- have a passion for real food and drink
- delivering the highest of standards in service with a smile and personality

**Package**
- hourly rate up to £11.50 per hour

We have a lot to offer you in return

**Our support to you**
- Employee referral scheme
- Free meals on duty
- 30% discount on food and drink in all Grosvenor Pubs & Inns
- Increased annual leave through length of service
- 3% maximum pension contribution
- Reduced rate if you wish to join the private healthcare scheme with Westfield Health
- Support, training and development to improve your competency and skills in the role
- Commitment from us towards ensuring progression opportunities for you
- Monthly & annual ‘Shining Star’ nominations and awards
- Regular social events and familiarisation trips
- Regular in-house team competitions
- Involvement in our charity days and events

**What we need from you**
- A _**passion**_ for great food and drink. We want our people to express real enthusiasm and love for the fresh food and array of drinks we offer
- A _**customer focussed**_ mindset. You will always strive to please them and exceed their expectations
- An _**honest**_, _**dedicated**_ and _**hardworking**_ approach
- _**Enthusiasm**_. You will take real pride in achieving exceptional results
- A great _**sense of humour**_ You will enjoy your work and the interaction you have with customers and your team members
- _**Motivation skills **_to be able to support with developing others and to be able to create and bond a team together
- _**Adaptability**_ to be able to work at our other sites within the group as required
- _**Respect **_for your colleagues and company equipment
- To be able to maintain consistently exceptional levels of _**cleanliness**_
- _**Ambition and drive **_to become an expert on our products, promotions and competitions
- The ability to _**take the lead**_ when necessary and have the _**experience **_to ensure the front of house operation runs smoothly

At Grosvenor Pubs & Inns we want to deliver the best for our customers and continually exceed their expectations. We strive to be market leaders and achieving this is dependent on the quality of our products, services and our team.

We recognise that Guests have a choice where they spend their time, but by offering consistently great dining experiences, we will retain and expand our Guest base through the strength of our reputation and become first choice in our Guest’s eyes.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.00-£11.50 per hour

Expected hours: No less than 6 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Newbury, RG14 1QY: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Front of House Supervisor