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Door Person

3 months ago

West London, United Kingdom Iconic Luxury Hotels Full time

**Job Ref**:ILH5075

**Branch**:The Mayfair Townhouse

**Location**:Central London

**Salary/Benefits**:Up to £34,500 including service charge

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Shifts between 7.00am - 11.00pm

**Hours per week**:40

**Posted date**:01/05/2024

**Closing date**:14/06/2024

**Expect the unexpected...**

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms suites, The Dandy Bar, private gym and versatile event spaces.

**What's in it for you as Door Person**
- Up to £34,500 package including service charge
- Employee recognition awards
- Cashback healthcare cover
- Free team meals
- Career development on your Mayfair journey with recognised training providers
- Generous team rate and friends and family rate at Iconic Luxury Hotels
- 25% discount on all food and beverage
- Wellbeing calendar of events
- Cycle to work scheme / safe bike store
- Season ticket loan support
- Refer a friend incentive
- Team social events, seasonal gifts and much more

**Aim of the **Door Person** role**

As the first impression of guests, the aim is to ensure that arriving and departing guests are taken care of to the standards of the company.

**About you as Door Person**
- Charisma in abundance
- Self-motivating and patient through busier and quieter periods on shift
- Flexible approach to duties
- Able to build rapport quickly with guests
- Intuition to read different guests and provide personalised service
- Knowledge of different languages is desirable

**Key responsibilities of the Door Person**
- Ensure all guests are greeted for on arrival with warmth and genuine care
- Be respectful of meeting and bidding farewell to all guests, staying alert for arrivals and departures
- Be knowledgeable of London’s tourist scene to offer advice on attractions and information
- Gain attention of taxis from roadside for guests, offering services to ensure no guest is left waiting
- Assist guests with luggage in and out of transport
- Assist with additional reasonable requests from management, including Porter and cleaning duties

Iconic Luxury Hotels launched The Mayfair Townhouse in December 2020.
Situated near London's Green Park, The Mayfair Townhouse is Iconic Luxury Hotels' fifth luxury hotel.

Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse will debut with 172 rooms suites. The Dandy Bar, private gym and versatile event spaces. Mayfair is synonymous with status, heritage and prestige and up until the mid 18th century was largely rural, famous for its annual May Fair. The townhouses lining Half Moon Street formed the setting for Oscar Wilde's The Importance of Being Earnest.

**STAY OVER**
172 rooms suites

**LOCATION**
The Mayfair Townhouse is in a discreet London address that is steps away from Green Park, upscale shopping and several of London's most acclaimed restaurants.

**FOOD BEVERAGE**
The Dandy Bar