Door Person

6 months ago


London, United Kingdom The Clermont Full time

**Door Person**:
**Contract Type** - Permanent
- 39 hours per week**Employment Type** - Full TimeThe Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

**The Role**:
As a Door Person you will be responsible for welcoming guests to the hotel and creating that all important first impression. Discreet and responsible, you will share your comprehensive local knowledge and promote the hotel services and products in order to ensure a seamless guest experience. As part of the lobby team you will be on the front line, ensuring standards are maintained at all times and providing the highest standards of guest service.

**What we look for**:

- Previous experience in a customer facing role in a fast paced service environment
- Excellent communication skills, both in person and on the phone
- Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
- Comfortable in a front line role facing the public
- Empathetic and able to build relationships
- An open personality who is relaxed and natural in their interactions
- Accurate with good attention to detail
- Demonstrable desire to pursue a hospitality career
- Able to work effectively as part of a team
- Previous experience in a fast paced service environment

**What's in it for you?**:

- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more


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