Service Advisor Apprenticeship
5 days ago
**Vacancy Overview**:
Do you have an interest in cars? And a flare for customer service? Join this long established group as a customer service apprentice to earn a wage and gain your qualification plus earn a £1000 per year attendance bonus
**Working Week**:
44
**Weekly Wage**:
£264
**Detailed Job Description**:
Remit are recruiting on behalf of Ancaster. Your role will be:
- To welcome customers to the Aftersales Department and ensure their vehicles are processed in line with manufacturer standards and comply with correct Company procedures.
- To organise the Service Department diary in an efficient manner to ensure full utilisation of the technicians.
- To promote the Aftersales facilities of the dealership to encourage repeat business for Sales and Aftersales.
- To achieve the customer satisfaction objectives and ensure that the customer is dealt with professionally adhering to manufacturer standards and dealership procedures.
- To sell service, parts and repairs in order to contribute to the revenue and profit objectives of the dealership.
Duties and Responsibilities:
- Establish customer's transport needs and arrange collection/delivery, local drop-offs and loan cars.
- Provide customers with quotations for service and repairs using manufacturer’s pricing programs.
- Maintain presence at the Service Reception desk ensuring that all customer enquiries - whether in person or by telephone - are answered or dealt with immediately.
- Ensure customer parts are ordered and prompt contact is made on arrival of said parts.
- Print job cards two days in advance and attach recall reports/service plan quotes.
- Identify vehicle parts and book to job card
- Pre pick Customer parts
- Stock Control: Ensuring consumables/parts stock levels are maintained
- Create invoices in line with manufacturer pricing programs and take appropriate monies.
- Process and give advice on vehicle warranties (with the exception of insurance based warranty where no training has been given).
- Gain authority for repairs for account customers before the commencement of work - either by telephone or 1-link online computer system.
- Document all warranty work as per manufacturer’s requirements and dealership policy and ensure that said work is signed for by the customer.
- Ensure all account invoices are completed promptly after completion of work.
- Ensure the tidiness of the Reception/advisor's workstation and surrounding areas promote the professional image of the dealership.
- Undertake other duties requested of you that fall within your capability and scope of your job.
- Comply with Health & Safety regulations and report any defective equipment or dangerous incidents to the Service Manager. Always act in a safe and professional manner.
- Wear Company supplied work uniform and suitable shoes at all times.
- Ensure that staff and customers take every precaution necessary in respect of Health & Safety
Performance Measures
- To ensure compliance with dealership and FCA procedures
- To work as a member of the branch Aftersales team and support the Service Manager
- To ensure customer and prospect records are fully maintained
- To enthusiastically treat customers with courtesy and respect in a professional, well turned out manner
- To proactively support all members of the Sales and Aftersales team
- To exceed customer satisfaction levels.
**Skills Required**:
Basic IT
Confidence
**Personal Qualities**:
- Customer focus
- Team working
- Positive "Can do attitude"
- Relationship building
- Problem solving
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