Restaurant Floor Staff

7 months ago

Chester, United Kingdom Panda Mami Restaurant Full time

The server takes orders from guests and serves drinks. This position ensures the quality of the food and the overall guest experience is exceeded. To follow all standards, policies and procedures relating to service in Panda Mami as laid out by the Manager with the main emphasis on guest satisfaction All work is carried out in line with departmental guidelines. The ultimate goal of all our staff is to ensure that our guests enjoy their visit to the Panda Mami so much they feel compelled to return. Maintain a high standard of personal hygiene and body language at all times and continually seek to endeavour professionalism in the job role.

Customer Service
- To assume 100% responsibility for quality guests’ experience
- Prepare tables for meals, including the complete set up of linens, silverware, napkins and place-mats.
- To serve drinks to the customer in a friendly and helpful manner and with a smile bearing reference to service policies and procedures.
- Greet guests in a professional manner and provide education about the food and beverage, how menu items are prepared, the ingredients used and the different cooking methods as well as allergen information.
- Check beverages for quality and presentation before serving to the guest.
- Be responsive and helpful with regard to off-menu items such as classic cocktails and chef specials and expand personal knowledge in this area as much as possible
- Receive guest payments and handed them over to the cashier
- Present drink menus, make specific recommendations and answer questions regarding beverages and food to the guests.
- Thank guests for their visit and invite them to return
- Clear and clean tables promptly according to proper sanitation standards
- Notify manager-on-duty any time a guest is not 100% satisfied with their experience; resolve 1st category complaints themselves as laid in C.H.A.M.P.S Employee Training Handbook and ensure that guest leaves satisfied with the outcome.
- Maintain the agreed standards as in the Employee Training Workbook.
- Complete side duties as required including, polishing silverware, restaurant set up, and filling condiments and any other additional duties assigned by Duty Manager.

Teamwork
- Attends all scheduled employee meetings and brings suggestions for improvement.
- Clearly communicate with colleagues with regards to any service related queries.
- Maintain a good working relationship with colleagues and the management team
- Co-operate closely with colleagues and other departments to ensure prompt service is given at all times
- Help to maintain a good working environment within the department and good working relationships with all other departments in the restaurant.

Operational Responsibilities
- Polish cutlery and ensure items are correctly organized and tidy at all times at the servers’ station.
- Serve alcoholic beverages ensuring adherence to the existing Premises License and existing UK legislation
- Ensure that pre and post service requisites are met and “Server Opening and Closing Procedure Check-list” is Completed
- Assist in the restocking and replenishment of server station inventory and supplies
- Maintaining the product quality, by ad hoc checking buffet food quality
- Follow the correct opening and closing procedures
- Ensure consistent cleanliness of the restaurant area ensuring tables, chairs, high-chairs are keeping clean and organised at all times.
- To monitor customers’ satisfaction by conducting consistent follow-ups the Employee Training Handbook
- Assist Manager in any other tasks required to ensure customer’s excellence and satisfaction

**Job Type**: Zero hours contract

**Salary**: £6.00-£11.00 per hour

Expected hours: No less than 16 per week

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Night shift
- Overtime
- Weekend availability

**Experience**:

- Hospitality: 1 year (preferred)
- customer Service: 1 year (preferred)

Work Location: In person

  • Restaurant Floor Staff

    7 months ago

    Chester, United Kingdom Panda Mami Restaurant Full time

    The server takes orders from guests and serves drinks. This position ensures the quality of the food and the overall guest experience is exceeded. To follow all standards, policies and procedures relating to service in Panda Mami as laid out by the Manager with the main emphasis on guest satisfaction All work is carried out in line with departmental...

  • 40 Hours Restaurant Floor Staff

    7 days ago

    Chester, United Kingdom Panda Mami Restaurant Full time

    The server takes orders from guests and serves drinks. This position ensures the quality of the food and the overall guest experience is exceeded. To follow all standards, policies and procedures relating to service in Panda Mami as laid out by the Manager with the main emphasis on guest satisfaction All work is carried out in line with departmental...

  • 40 Hours Restaurant Floor Staff

    2 weeks ago

    Chester, United Kingdom Panda Mami Restaurant Full time

    The server takes orders from guests and serves drinks. This position ensures the quality of the food and the overall guest experience is exceeded. To follow all standards, policies and procedures relating to service in Panda Mami as laid out by the Manager with the main emphasis on guest satisfaction All work is carried out in line with departmental...

  • Weekend Floor Staff

    2 weeks ago

    Chester, United Kingdom Panda Mami Restaurant Full time

    Server takes orders from guests and serves drinks. This position ensures the quality of the food and overall guest experience is exceeded. To follow all standards, policies and procedures relating to service in Panda Mami as laid out by Manager with a main emphasis on guest satisfaction All work is carried out in line with departmental guidelines. The...

  • Weekend Floor Staff

    6 days ago

    Chester, United Kingdom Panda Mami Restaurant Full time

    Server takes orders from guests and serves drinks. This position ensures the quality of the food and overall guest experience is exceeded. To follow all standards, policies and procedures relating to service in Panda Mami as laid out by Manager with a main emphasis on guest satisfaction All work is carried out in line with departmental guidelines. The...

  • Bar Staff/floor Staff

    7 months ago

    Chester-le-Street, United Kingdom Hollathans Full time

    We are looking for confident, hardworking, positive individuals to join our fantastic team! We are currently recruiting part time bar & floor staff with at least 1 years experience working in a busy bar/ restaurant environment. Experience working with cocktails is preferred but not essential.... a smile is essential!! Why should you come and work for us......

  • Restaurant Operations Manager

    4 weeks ago

    Chester, Cheshire, United Kingdom Little Caesars - International Restaurant Group Full time

    We are seeking a motivated Restaurant Operations Manager to oversee the daily activities of our restaurant. This role involves managing staff, ensuring high levels of customer satisfaction, and training team members.Key Responsibilities:Oversee daily restaurant operationsManage staff and ensure high customer satisfactionTrain and develop team...

  • Floor Supervisor

    7 days ago

    Chester, United Kingdom Panda Mami Restaurant Full time

    The job is to assist the General Manager with the daily operation of the restaurant. This role is required to oversee the inventory and ordering of food and supplies and to optimise profits. The primary responsibility is to ensure that guests are satisfied with their dining experience. Essential Duties & Responsibilities: - Providing leadership which...

  • Restaurant Operations Manager

    6 days ago

    Chester, Cheshire, United Kingdom Little Caesars - International Restaurant Group Full time

    Unlock your potential as a Restaurant Operations Manager at Little Caesars, where you'll have the opportunity to develop your leadership skills and take charge of daily restaurant operations. As a key member of our team, you'll be responsible for overseeing staff management, ensuring high levels of customer satisfaction, and implementing company policies and...

  • Restaurant Operations Manager

    2 weeks ago

    Chester, Cheshire, United Kingdom Little Caesars - International Restaurant Group Full time

    Job DescriptionWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Little Caesars - International Restaurant Group. This is an exciting opportunity to develop your skills in restaurant management while working for a top international pizza chain with a rich history of over 60 years.The successful candidate will...

  • Restaurant Crew Staff

    1 month ago

    Chester-le-Street, Durham, United Kingdom The company name is "The Hari Group". Full time

    Crew Member PositionThe Hari Group is seeking a dedicated Restaurant Crew Staff member to join our restaurant team. As a Restaurant Crew Staff member, you will be responsible for providing exceptional service to our guests, preparing food and drinks to order, and maintaining a clean and welcoming atmosphere in our restaurant.You will work closely with our...

  • Bar Staff

    7 months ago

    Chester, United Kingdom Panda Mami Restaurant Full time

    Server takes orders from guests and serves drinks. This position ensures the quality of the food and overall guest experience is exceeded. To follow all standards, policies and procedures relating to service in Panda Mami as laid out by Manager with a main emphasis on guest satisfaction All work is carried out in line with departmental guidelines. The...

  • New Openings Floor Trainer

    1 week ago

    Chester, United Kingdom Hickory's Smokehouse Full time

    **We have proudly placed No.1 in the “Top 100 Best Companies to work for in the UK”!** Hickory’s Smokehouse are looking to recruit a New Openings Floor Trainer to join our award-winning training team! In this role, you will be involved in the recruitment and training of our brand new restaurant teams! Are you bursting with passion, ambition and ready...

  • Server - Restaurant

    7 months ago

    Chester, United Kingdom Olive Tree Brasserie Chester Full time

    **About us** Olive Tree Brasserie is a growing group of Greek/Mediterranean-style restaurants that are based across the North West. We uphold a high standard of quality and service in all we do. We believe it is the responsibility of each of us to make every moment that customers spend with us outstanding and leave a lasting impression on everyone that...

  • Floor Staff

    7 months ago

    Chester, United Kingdom Kuckoo Chester Full time

    We're looking for Front and Back of House Staff to join our team here at Kuckoo Chester. We're a high-volume indie rock 'n' roll cocktail bar in Knutsford's town centre and pride ourselves on our high quality of Drinks, Service, and Electric Atmosphere! We're looking for someone that is confident, enthusiastic, great with people, energetic and with a keen...

  • Floor Staff

    7 months ago

    Chester, United Kingdom Kuckoo Chester Full time

    **Immediate start** We're looking for Front House Staff to join our team here at Kuckoo Chester. We're a high-volume indie rock 'n' roll cocktail bar in Chester town centre and pride ourselves on our high quality of Drinks, Service, and Electric Atmosphere! We're looking for someone that is confident, enthusiastic, great with people, energetic and with a...

  • Floor Staff

    7 months ago

    Chester, United Kingdom Kuckoo Chester Full time

    We're looking for Front and Back of House Staff to join our team here at Kuckoo Chester. We're a high-volume indie rock 'n' roll cocktail bar in Knutsford's town centre and pride ourselves on our high quality of Drinks, Service, and Electric Atmosphere! We're looking for someone that is confident, enthusiastic, great with people, energetic and with a keen...

  • Ground Floor Team Member

    2 weeks ago

    Chester, United Kingdom Premier Inn Full time

    We're currently recruiting in our Chester City Centre Premier Inn. Working 12 to 16 hours per week, paying up to £10.40 per hour **Ground Floor Team Member** **HOTEL NAME: Chester City Centre Premier Inn** **LOCATION: Chester (CH1 3AE) Cheshire** **HOURS: 12 to 16 hours per week over 3 days (must be flexible)** **SALARY: Up to £10.40 per hour** At Premier...

  • Floor Team Member

    7 months ago

    Chester, United Kingdom Chester Zoo Full time

    **The Role - Floor Team Member (Bar)** You will be part of the team working in our award winning Gastro-pub, the Oakfield, which was once the home to the founder of our zoo, George Mottershead and his family. Youll be responsible for providing exceptional customer service to all our guests, whether they are stopping by for a quick drink during their day out...

  • Server

    1 week ago

    Chester, United Kingdom The Greenhouse Restaurant Full time

    We are looking for someone to join our friendly team. We have started to grow our company and are now running : a tapas restaurant, an Italian wine bar, private events and catering for other businesses. You will get to have a change of scenery also to learn about all sorts of different alcohols and food and meet lots of new people. We are looking for...