Restaurant Floor Staff

2 months ago

Chester, United Kingdom Panda Mami Restaurant Full time

The server takes orders from guests and serves drinks. This position ensures the quality of the food and the overall guest experience is exceeded. To follow all standards, policies and procedures relating to service in Panda Mami as laid out by the Manager with the main emphasis on guest satisfaction All work is carried out in line with departmental guidelines. The ultimate goal of all our staff is to ensure that our guests enjoy their visit to the Panda Mami so much they feel compelled to return. Maintain a high standard of personal hygiene and body language at all times and continually seek to endeavour professionalism in the job role.

Customer Service
- To assume 100% responsibility for quality guests’ experience
- Prepare tables for meals, including the complete set up of linens, silverware, napkins and place-mats.
- To serve drinks to the customer in a friendly and helpful manner and with a smile bearing reference to service policies and procedures.
- Greet guests in a professional manner and provide education about the food and beverage, how menu items are prepared, the ingredients used and the different cooking methods as well as allergen information.
- Check beverages for quality and presentation before serving to the guest.
- Be responsive and helpful with regard to off-menu items such as classic cocktails and chef specials and expand personal knowledge in this area as much as possible
- Receive guest payments and handed them over to the cashier
- Present drink menus, make specific recommendations and answer questions regarding beverages and food to the guests.
- Thank guests for their visit and invite them to return
- Clear and clean tables promptly according to proper sanitation standards
- Notify manager-on-duty any time a guest is not 100% satisfied with their experience; resolve 1st category complaints themselves as laid in C.H.A.M.P.S Employee Training Handbook and ensure that guest leaves satisfied with the outcome.
- Maintain the agreed standards as in the Employee Training Workbook.
- Complete side duties as required including, polishing silverware, restaurant set up, and filling condiments and any other additional duties assigned by Duty Manager.

Teamwork
- Attends all scheduled employee meetings and brings suggestions for improvement.
- Clearly communicate with colleagues with regards to any service related queries.
- Maintain a good working relationship with colleagues and the management team
- Co-operate closely with colleagues and other departments to ensure prompt service is given at all times
- Help to maintain a good working environment within the department and good working relationships with all other departments in the restaurant.

Operational Responsibilities
- Polish cutlery and ensure items are correctly organized and tidy at all times at the servers’ station.
- Serve alcoholic beverages ensuring adherence to the existing Premises License and existing UK legislation
- Ensure that pre and post service requisites are met and “Server Opening and Closing Procedure Check-list” is Completed
- Assist in the restocking and replenishment of server station inventory and supplies
- Maintaining the product quality, by ad hoc checking buffet food quality
- Follow the correct opening and closing procedures
- Ensure consistent cleanliness of the restaurant area ensuring tables, chairs, high-chairs are keeping clean and organised at all times.
- To monitor customers’ satisfaction by conducting consistent follow-ups the Employee Training Handbook
- Assist Manager in any other tasks required to ensure customer’s excellence and satisfaction

**Job Types**: Full-time, Zero hours contract

**Salary**: £8.00-£11.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

**Experience**:

- Hospitality: 1 year (preferred)
- customer Service: 1 year (preferred)

Work Location: In person

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