Administrator, Client Admin Team

2 weeks ago

Leeds, United Kingdom Link Group Full time

**Overview
To provide service excellence to those Clients who have outsourced responsibility for administration of their employee Share Incentive Plans to Link Asset Services - share plans.

**Key Accountabilities and Main Responsibilities
The Administrator is accountable to the Deputy Supervisor and Supervisor of the Client Administration team with respect to achievement of both their personal goals and objectives of the team.
- Administer Share Plans, adhering to;
- Department procedures
- The Client’s and Participants requirements
- The Trustee/ Scheme Rules
- HMRC guidelines
- FCA guidelines
- Risk Policy
- Stock Exchange guidelines (in respect of Director’s announcements)
- Other Regulatory requirements/ bodies as appropriate
- Preparation and organisation of accurate and timely mass mailings to participants
- Maintain a schedule of key activities under the Plan
- Liaising with other internal staff/departments and the contacts at the client company
- Timely escalation of all Client related issues
- Adherence to internal procedures relating to complaints, including the completion of Complaint Action Forms and Incident Reports where necessary
- Accurate production and distribution of monthly and ad-hoc reports to Clients, including missing payments reports
- Clear cash differences highlighted by the regular bank account reconciliations, target nil exceptions > 21 days
- Validate BAU balances as detailed on the bank account reconciliations
- Respond to calls referred by the CSC within the SLA of 48 hours

**Experience & Personal Attributes
- This is a high profile role that impacts on both Clients and Participants and whilst specific experience of Share Plans is not required experience of working in the financial services industry would be beneficial. The Administrator should be educated to A Level (or hold 2-3 years relevant work experience).
- Demonstrate Link Core Values
- Personal motivation to succeed and achieve
- Computer literate, with the ability to use Microsoft Office tools
- Self confidence, demonstrating a positive attitude at all times
- Has the ability to work under own initiative as well as take direction
- Capable of prioritising work and time management
- Prepared to work out of hours to address backlogs and meet Client specific deadlines
- Effective communicator, both written and oral
- Customer Service the Administrator will conduct all tasks with due regard to Treating Customers Fairly (for the sake of clarification Customers equated to both Clients and Participants)
- Technical awareness
- Attention to detail, producing work of a high standard
- Regulatory awareness
- Ability to cope with and support change
- Problem solving
- Takes ownership for self development
- Demonstrates team work coupled with the ability and willingness to work with others
- Work output and overall contribution

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural b

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