IT Business Support Partner Wales and South

1 month ago

Wales, United Kingdom Appcastenterprise Full time

**Salary**: £40k - 45k per year + Benefits & Pension
**Reference**: 035/02/23
**Business Support Partner**

**Covering Wales and South Area**

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible,community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

The IT Business Support Partner will fundamentally be responsible for managing their team and ensuring the successful planning, co-ordination and end-to-end delivery of all business support and business support projects, whilst ensuring a ’best practice’approach to system and process adoption is maintained when improving business efficiencies and KPIs.

You will be managing a regional team consisting of Business Support Officers, while maintaining the effective functionality of a central support team and Director-level stakeholder relationships. You will need excellent stakeholder, communication, customerservice, support skills, and be able to set the standard when supporting the operational teams through change.

**Key Responsibilities**
- Responsible for overseeing daily operational support driving business growth, system, and process adoption.
- Define strategic plans to ensure successful delivery of BAU support and engagement.
- Review, develop and constantly refine business processes and plan their delivery/deployment.
- Conduct research on software and hardware products to justify recommendations and to support operational impacts.
- Provide confident and inspiring leadership to the Business Support Team.
- Managing the performance and improvement of employees and personal development plans where necessary.
- Review and analyse the effectiveness and efficiency of existing process and systems to develop strategy for improvement or further leverage.
- Maintaining contact with internal and external stakeholders, managing expectations, and establishing good working relationships to ensure engagement and buy-in.
- Have an in-depth understanding of the nature of the business to be able to adapt, support solutions as needed and to meet the requirements of the business.
- Ensure that the financial elements of the business are appropriate and maintained throughout all periods of change.
- Co-ordinate business training requests to ensure employees can operate systems effectively.
- Manage the Business Support department budget including staffing and additional costs.
- Monitor and analyse the performance of your team, introduce training and mentoring where required and encourage continual improvements to drive further business efficiencies
- Perform cost-benefit and return on investment analysis for proposed process or systems to aid management in decision-making.
- Person Specification
- 5 or more years of working in a Social Care environment in a similar or comparable role.
- Dynamic, confident and natural communicator with an inspiring quality.
- Confident leader.
- Poses excellent stakeholder management skills.
- Ability to positively influence stakeholders to ensure successful delivery of a project outcomes.
- Excellent listening and interpersonal skills.
- Logical, focused, and methodical.
- Solid understanding of customer service principles and practices.
- Experience of managing a remote team.
- Experience of working in a team-oriented, collaborative environment.
- Very strong organisational and time management skills, able to demonstrate the ability to work to deadlines while working in a high-pressure environment.
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
- Keen attention to detail.
- Ability to produce high quality process/training documentation.
- Ability to use your own initiative with little supervision.
- Understanding of Project Management methodologies is desirable.

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