Employment Advisor

**Hours**: 35 per week, Monday to Friday

**Benefits**: 28 days per annum plus 10 public holidays, 8% non-contributory pension, BUPA Health Insurance, People Friendly hours
**Salary**: Up to £29,837 dependent on experience
**Reporting to**: Operations Team Leader

**Are you looking for an organisation where you can make a difference? Are you enthusiastic, self-motivated and have passion for helping unemployed people achieve their goals? If so, we would like to hear from you**

**WHO ARE WE?**

Routes to Work South are committed to working with partner agencies to deliver a flexible, accessible, client-centred service that will support local people who are unemployed to progress and sustain employment, support local employers, and link opportunity and need.

An award-winning company, we are committed to reducing poverty whilst continuing to play a key role in the delivery of South Lanarkshire Council’s employability strategy and the delivery of various services funded through Scottish Government’s No one Left Behind (NOLB) and UK Shared Prosperity Fund (UKSPF).

**WHAT WILL THE ROLE INVOLE?**

As Employment Advisor your role will be to establish and maintain excellent relationships with clients, employers and partner organisations, understanding their needs, identifying and linking employment, placement and development opportunities.

**MAIN AIMS**:

- To achieve targets and KPI's to support clients to progress and sustain employment;
- To promote and encourage key client groups to engage in RTWS services
- To actively manage a caseload of clients with a range of barriers who are at different stages of their employability journey, provide support and access to health and well-being interventions, training opportunities, match them to suitable vacancies and progress them into sustainable employment;
- To proactively work with clients and employers to increase the range and number of job opportunities available for clients;
- To deliver a range of 1-2-1 and group support sessions tailored to meet customer needs.
- To meet ongoing contractual compliance requirements including accurately completing all paperwork and input to a bespoke database.

**DUTIES**:

- To deliver personal targets and KPI's and contribute to team targets and KPI's in line with the performance management framework;
- Develop an individual Action Plan for all clients that will be regularly reviewed to support clients to overcome barriers to employment;
- Completing training needs analysis ensuring interventions are tailored to clients needs and aspirations;
- Working imaginatively and flexibly, actively manage and support a caseload of participants and support and progress them into sustainable employment;
- To work in collaboration with colleagues to ensure the client’s journey is fully supported towards sustaining unsupported employment, including identifying and facilitating work placements.
- Establish and maintain good working relationships with employers, partners and all stakeholders providing regular updates on client progress as appropriate;
- Maintain a good understanding of local vacancies in order to effectively match clients to suitable vacancies/work placements and market client’s to employers;
- Ensure auditable documentation including job outcome verifications are completed and filed accordingly;
- Capture and record accurate information and input it into bespoke database in line with company quality standard;
- Deliver and maintain a quality service at all times in line with RTWS Customer Service Standards Policy and Procedures;
- Be aware of the confidential nature of information received, and act at all times within the boundaries of GDPR.
- Carry out other duties in line with organisational requirements.

**WHO ARE WE LOOKING FOR?**

**ESSENTIAL SKILLS & KNOWLEDGE**:
**Essential**

**Desirable**

A minimum of 3 years experience in a similar client facing role

Knowledge of local labour market intelligence

Ability to match clients to suitable vacancies/opportunities and progress them into sustainable employment

A relevant qualification

Target and performance driven to achieve KPI’s

Experience of working on DWP programmes

Ability to manage and support a caseload and achieve targets for progression

Experience of Business Development activity

Ability to encourage, persuade and motivate

Evidence of continued professional development

Flexibility to cope with the varying demands of the role and achieve the desired results

Ability to problem solve and respond appropriately to a variety of situations

Good interpersonal, communication and presentation skills.

Ability to work on own initiative and as part of a team

Good organisational skills

IT literate with experience of Microsoft Office and Outlook

Driving licence and own transport

This job outline reflects the main tasks and responsibilities discharged by the post holder at the present time, however, RTWS reserves the right to alter or amend the conte