Customer Service Agent

5 months ago

Maidenhead, United Kingdom Evergen Solar Full time

Evergen Are Recruiting...

What we doFeel Good energy

Evergen have been pushing the agenda for solar and battery systems as a way to reduce energy costs for years. Our speciality is the installation of highly effective solar panel and battery systems tailored to our customers property and energy usage.

Evergen are the winners of 'Solar installer of the Year 2017, 2018 and 2019 for the South East and we are active Nationwide. We have accreditations from all major industry bodies and go above and beyond by adhering to additional voluntary standards to maximise our customers peace of mind. We are constantly striving to be the best and as one of the UK’s largest providers of Solar PV Installations, Evergen Solar are looking for dedicated people to support our growth and fit into our busy & efficient team.

So, are you interested? Let’s tell you a bit more about the role

What you’ll be doing

We are looking for a highly motivated customer service professional with complaint handling experience. You are required to have exceptional communication skills to join our fast paced Customers Service department, working onsite at our Head Office in Maidenhead. Your primary focus will be to provide an exceptional level of service to both existing and prospective Evergen Solar customers relating to all products and services ensuring that first call resolution is provided. You will assist the customers in understanding the products and identify solutions to fit their needs, whilst continuing to achieve customer satisfaction levels. You will have experience handling difficult customers complaints and queries tactfully and diplomatically.

You may be from a call centre environment driving high level/high volume transactions OR working in business with a focus on customer delivery and reporting.

How will your day look?
- Office Based: Mon-Fri, no weekends
- Answer all incoming calls in a professional and efficient manner
- Complaint handling
- Educating the customer on our products and service
- Data Entry of customers interaction
- Providing order status updates
- Identify potential customer needs/opportunities to grow our business
- Working closely with our Operations & Validations departments to ensure customer requirements are fully implemented & we outperform against customer & contractual needs.
- Set clear and achievable expectations with the customer and achieve them

What are we looking for?
- Relevant experience working within a service led environment.
- Competent user of Microsoft Office (inc. SharePoint, Outlook, Word and Excel)
- Experience of packages such as Trello, Todoist, Zendesk would be advantageous.
- Working with clients and customers to understand their needs and perceptions.

A great package awaits you..

Ultimately, we are offering you the chance to be part of something great and we are committed to your growth and development. With an impressive product, we are striving to improve our customers satisfaction and with our exciting growth plans now is the time to get involved.

**Benefits**:

- 28 days Annual Leave inc Bank Holidays rising to 33 days based on length of service
- Perkbox - Employee benefits should go beyond a free drink or fruit bowl. Access a range of deals and discounts at the biggest brands. Get the physical and mental wellbeing support you need. The Perkbox platform helps you be your best self, with a variety of tools, discounts, and content.
- My Health assured EAP - Providing you and your family 24/7, 365 confidential access to counsellors and advisors to help you with any issues you may need support with.
- NEST pension - (nestpensions.org.uk) 5% Employee Contribution, 3% Employer contribution.
- A positive culture with regular social events (Check out our posts on Linked-In if you would like to know more)
- Cycle to Work Scheme
- Office Based: Mon-Fri, no weekends

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: Customer Service Agent

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