Operations Controller

6 months ago

London, United Kingdom Heathrow Full time

There’s nothing quite like the buzz you’ll feel when you’re playing a crucial role at the heart of one of the busiest airports in the world. With more than 1, 000 arriving and departing flights on a normal day, the Airport Operations team work s with customers and suppliers to ensure the safe, efficient and effective operation of th e airfield and aircraft. Every day, you’ll discover a world of fresh possibilities, whe n every decision taken has a real impact on the way our whole airport operates.

You’ll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You’ll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you’ll be vital to the continuing smooth running of our airport.

As the Operations Controller, your key duty will be to collaboratively work with a dynamic team in the efficient delivery of Stand Allocation. Your role involves optimising facility utilisation and responding to changes in operational requirements. Additionally, you will monitor arrivals and departures information, providing valuable insights to the Aircraft Operations Duty Manager for informed decision-making and strategic developments.

In this capacity, you will be tasked with the vigilant monitoring of IT systems, promptly addressing identified faults. Your role extends to liaising with internal and external stakeholders, including Air Traffic Control, Airlines, Control Authorities and Terminal Management. This combined approach ensured effective management of disruptions, working diligently to minimise them when possible. All actions will be aligned with regulations and Heathrow’s policy.
- Monitor the operation of IT systems and take appropriate action.
- Liaise with internal and external stakeholders.
- Action reported air bridge and fixed electrical ground power faults.
- Allocate stands to maximise utilisation of facilities and respond to unplanned changes.
- Knowledge of the airside environment.
- Good analytical and communication skills.
- Familiarity with current HAL systems.
- Strong stakeholder engagement.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

**Our rewards**

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

**Working location**

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

**Sustainable Travel to work**

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

**Equal Opportunities

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