Player Care Officer

5 days ago

Manchester, United Kingdom Manchester United Full time

**Purpose**:
To provide robust, efficient and professional support to the Men’s First Team, Academy and Women’s Team which ensures first class service and a high level of confidentiality.

**The Role**:
You will act as a point of contact for the First Team squad and be able to act promptly and follow best practice in the event of any emergencies. A key part of the role is to assist in the welcoming and support of new arrival players and families (and Senior Football Management) including:

- Coordinating and monitoring travel, hotel and sourcing of suitable accommodation
- Assist with work visas, as and when required
- Assist with connectivity
- Liaise on medical appointments/assessment
- Transfers for training and match days, during the induction period
- Opening bank accounts & arranging NI numbers
- Scheduling English language lessons, if required
- Assisting the player and their families with their understanding of and integration into the UK - For example, offering assistance with a basic understanding of UK laws relating to driving, parking fines etc.
- Assist with any vehicle lease or purchase together with a valid driving license and insurance.
- Explanation of the key points as covered by the Player induction pack and football rule book.
- Assist with the distribution of various official Club related attire, merchandise, and sponsor partnerships.
- Assist with the provision of welfare services and pastoral support for immediate family for example, arranging schools, family doctors/dentists, Private Medical Insurance.
- To provide translation support as and when required
- To co-ordinate the relocation of personal belongings (Furniture, cars, pets etc.) into the UK against allowances in Players contracts or when asked to assist directly by players.

This role also includes the following responsibilities:

- To assist with the maintenance and continued updates of the First Team database.
- To play a role in actively encouraging and facilitating integration of players and families.
- To assist in the vetting and screening of outside agencies who engage with players.
- To assist and support the proficient exiting process, when players leave the Club.
- To liaise with other departments within the Club, in particular GPS, Commercial, Travel, Foundation, Media, Stadium Safety & Security, HR, Finance & IT.
- To attend all first team home games.
- To attend Club events, as and when required.
- Cultivate a network of useful suppliers relevant to requirements.
- To assist, attend and organize travel for Families to European matches.

**The Person**:

- Experience of working in an operational role within an elite sporting environment (preferably football)
- Knowledge of foreign languages, spoken and written (desirable)
- Familiarity with the local area & appropriate facilities & services
- Willingness to travel
- Computer literacy and familiarity with Microsoft office or similar packages.
- Trustworthy with integrity; capable of being privy to extremely confidential information without disclosure
- Excellent organizational skills and an ability to work with total discretion
- The ability to make sound decisions in a timely manner and practical approach to problem solving
- Understanding of Football legislation/rules & regulations is an advantage
- Professional appearance
- Calm and composed under pressure
- A commitment to driving forward continuous improvement in their working environment
- Excellent personal qualities such as communication skills, the ability to work in a team environment, self-motivation, enthusiasm and ability to work under pressure.
- A willingness to work flexible hours in accordance with the demands of the role
- Full driving license

**Due to this post being in regulated activity, the potential employee may be required to undertake a Disclosure and Barring Service check at the appropriate level.**

**Manchester United FC & Group is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.

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