Customer Service Administrator

1 month ago


Borehamwood, United Kingdom Medicals Direct Group Full time

**Medicals Direct Group**

**Work Location: Hybrid - office attendance in Borehamwood 1 day per week**

**Salary: £19,000 per year (Salary to be reviewed April 2023)**

**Contract: Full-time, Permanent**

**Customer Services Administrator**

**The Job**

Medicals Direct Group is part of the Kuro Health Group, we gather medical information for the insurance industry that informs life insurance, income protection insurance and other insurance products.

**Working hours: 37.5 hours per week (8.30am - 5pm inc 1 hour lunch break - Mon - Fri)**

We are looking for a dedicated Customer Services Administrator to join us. You will be involved in organising appointments for customers who have applied for any form of life insurance as above to be medically assessed by a nurse or a doctor and for the report that is then produced by the clinician to be safely returned to the insurance company. You may also be involved in collecting medical records or other evidence for the same purpose.

**Qualifications & Previous Experience**

Some experience of a customer service delivery is helpful but not essential.

You will need to be a competent user of Microsoft Office; specifically Outlook, Excel and Word. You will be trained on our bespoke systems.

An ability to self-manage own workload, knowing when to reach out for support or offer others support will be essential.

**Vetting & Screening Checks**

Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Death in service benefit (Life Insurance)
- Sick pay
- Wellness programme
- Health cash plan
- Access to support for mental health difficulties and simple musculo-skeletal therapy
- Annual leave: 23 days rising incrementally to a total of 27 days after 5 years’ service, plus bank holidays

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Life insurance
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Borehamwood, WD6 1LT



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