Account Manager

3 weeks ago


Swindon, United Kingdom Page Personnel Secretarial & Business Support Full time

As a commercial account executive, you will be responsible for on-boarding new corporate account customers, handling day-to-day management of corporate account bookings and addressing queries / feedback regarding the bookings.

**Client Details**

The organisation is a dynamic, technology led business that continues to drive high levels of growth & innovation within a customer centric, service led business environment. The organisation has exciting future plans to continue this expansion and growmarket share.

**Description**
- Maintain existing and increase amount of Commercial Account relationships by ensuring excellent customer service to existing and prospective customers.
- Understand which corporate account customers are the most valuable and why within the Region and handle them according to any specific strategy issued by Regional Director.
- Assist with opening new corporate account relationships and process credit scores in collaboration with on-boarding strategy.
- Ensuring all corporate account customers have agreed Terms and Conditions of business and that they are saved and recorded in the designated space.
- Look to improve customer experience by suggesting changes to service and supporting to implement changes.
- Process all queries and bookings
- Allocate and prioritise VIP bookings as necessary
- Arranging and taking payments
- Liaising with internal teams

**Profile**
- Attention to detail and organisation skills
- Ability to handle conflicting deadlines
- Excellent communication skills - written and verbal
- Ability to work under pressure in a fast paced environment
- Ability to multi task and prioritise projects
- Highly organised and methodical
- Team focused

**Job Offer**
- Annual leave 20 days plus bank holidays
- Statutory pension
- Plus many more great benefits



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