Administrator (Ftc)

**Fixed Term Contract - 12 months**

**About Us**

We as an organisation are proud to provide homes for thousands of people within our communities, we are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities.

We have a vision of ‘prosperous people and places’ we as an organisation understand the importance of looking after our employees, and our workforce are dedicated to reach this vision through ensuring Trivallis is a great place to work and live.

Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.

**What you’ll do**
- This position has responsibility for ensuring that internal and external customers are provided with excellent customer service.
- Provide a high quality, effective and efficient administration support to the maintenance team.
- Support the Senior Administrator in the delivery of a quality service.

**What you’ll be responsible for**
- Support our trades and planning colleagues in the administration and resolution of repair enquiries and services.
- Generate work orders and requisition all required materials ensuring work is allocated correctly to specialist teams when necessary.
- Process all paperwork including timesheets, invoices and associated financial records.
- Process any out of hours and additional payment paperwork.
- Assist with the handling of complaints and enquiries, providing background information.
- Maintain internal databases to ensure data integrity.
- Ordering of materials following the report of a new repair by a tradesperson as necessary.
- Responsible for cancelling repair work and associated materials at the request of a customer.

**Benefits...**

We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:

- A generous 30-day annual leave entitlement.
- Local Government Defined Pension scheme.
- Health shield Cash Back plan for you and your family.
- Flexible working.
- Learning and development programme where we invest in your personal development.
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.

**How to apply**
- Trivallis Website

If you would like to find out more about this role, please contact one of our Repairs Managers for an informal chat -**Richard Green 07796664972 ( **)**

**_ Thank you for your cooperation and understanding._