Call Centre Administrator

2 weeks ago

St Albans, United Kingdom Veolia Full time

**Call Centre Administrator**

**Salary**: £24,675.00 per annum, plus Veolia benefits and pension

**Hours**: Monday to Friday, 40 hours per week. 08:45AM - 5:15PM

**Location**: St Albans, AL4 9XR

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

**What we can offer you;**
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential

**What you'll be doing;**
- Provide call centre and administration support for the municipal contract by ensuring

all relevant administration duties and responsibilities are completed in a timely fashion to ensure good operations of the contract
- You will answer the telephone, dealing with all types of enquiries relating to the

service and process enquiries through Veolia’s report system
- Responsible for the filing, photocopying, scanning, processing bookings, taking payments
- Dealing with correspondence regarding bulky waste services and container deliveries
- Minute taking in meetings when necessary

**What we're looking for;**
- IT Literate and have previous administration skills
- Customer service background
- Good communicator (both written and verbal)
- Willingness to undertake internal training
- Ability to manage your own workload
- A good telephone manner
- Knowledge of Microsoft Office packages (or Google-Suite equivalents)

**What's next?**

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

**Job Types**: Full-time, Permanent

**Salary**: £24,675.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

Reference ID: JR13855

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