Booking Clerk

We are looking for a vibrant, confident person to join the team to help deliver a high quality service in Women's Services at Colchester Hospital. We need key staff, with excellent communication skills and attention to detail, to work here.

You will need to have the ability to work on your own initiative and you must be able to remain calm in difficult situations. Patients who are invited to attend these appointments may be anxious so you will need to be able to listen and deal with their enquiry politely and efficiently.

You will be required to work within timed pathways and comply with national and local waiting time targets.

Main duties will include supporting the Outpatients Service for patients attending Gynaecology appointments.

You will operate a computerised appointment system to schedule/reschedule patient appointments. You will also work closely with medical secretaries and clinical staff to ensure that clinics work efficiently in a day to day basis.

You must have basic keyboard skills and have a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast paced environment to work in.

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.