Head of External Communications

6 months ago

London, United Kingdom Capita Full time

We are looking for a Head of External Communications with a passion for storytelling, an eye for a good story, and proven experience in reputation management and crisis communications.

As Head of External Communications, you will play a pivotal role in ensuring effective media relations across the group. This is a high-profile role within Capita, placing you at the heart of our strategic thinking.

We are seeking a self-motivated communications leader who can create compelling and accurate content while managing risk, cultivating media relationships, and supporting growth.

You will be adept at giving strategic briefings for C-suite stakeholders, challenging leadership, and will lead on all external communications across the group.

This is a remote role reporting to our Chief Communication and Corporate Affairs Officer with some travel to London.

**Job title**:
Head of External Communications

**What you will do**:
**Media Relations**:

- Cultivate and maintain strong relationships with journalists and target media outlets
- Develop and execute media strategies to promote Capita’s strategy and key messages
- Advise on media engagement and PR opportunities to support growth
- Advise and help manage our external communications agency
- Handle incoming media inquiries, interviews and briefings
- Produce press releases and thought leadership campaigns and support on communications for our financial reporting calendar
- Management of a 24-7 press office

**Crisis Communication**:

- Lead communication efforts during crises, ensuring timely, accurate, and transparent messaging
- Collaborate with internal teams to manage reputational risks effectively
- Prepare crisis communication plans and train key stakeholders

**Reputation Management**:

- Monitor and assess Capita’s public perception and proactively create opportunities to address negative sentiment
- Develop and implement reputation-building communications initiatives
- Lead on all reactive media handling

**Stakeholder Engagement**:

- Work closely with investors, clients, and industry partners to enhance Capita’s reputation
- Manage external agency on Media and PR activity

**Content Strategy**:

- Oversee external content creation, ensuring alignment with Capita’s messaging
- Manage a small team delivering content for our social media channels and other external communication platforms.

**What we are looking for**:

- Experience working in Corporate Communications at leadership level
- Proven experience in media relations, crisis communication, or reputation management within a complex, high-profile organisation
- Proven experience in delivering integrated proactive communications campaigns
- Excellent written and verbal communication skills
- Understanding of the UK political landscape
- Ability to navigate complex situations and maintain composure under pressure
- Familiarity with digital communication tools and social media platforms

**What’s in it for you?**
- A competitive basic salary
- **23 **days’ holiday **(rising to 27) **with the opportunity to buy extra leave
- Home-based/remote working
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Private health

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**About Capita**

Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day.

**What we hope you’ll do next**:
**Equal Opportunities**

LI-Remote

**Location**:
London
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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