Head of Operations
5 months ago
**REGION**:
- london-c**SALARY**:
**JOB TYPE**: Permanent
**REF**: KC5549
**Location: North London/Flexible Working (min. 3 days in the office)**
**Salary: £72,000 to £80,000 per annum**
Make a positive impact and deliver the things that matter most in this new, exciting role as Head of Operations. You will oversee the delivery of services to residents, so they feel safe, included and empowered.
Working effectively with internal and external managing agents, you’ll ensure the efficient and value-for-money service is delivered that maximises opportunities, mitigates risks and enables our client to work better for their residents.
**Head of Operations for External Managing Agents - Company**:
They are more than just a housing organisation - they’re community builders and one of the most inclusive employers in London. They operate and build diverse, mix tenure housing, with more than half in general needs charged at social or affordable levels. They are an important player in the capitals housing market but also just generally a great business.
**Head of Operations for External Managing Agents - Responsibilities**:
- Provide objective led leadership, engage teams to deliver high quality & cost effective services
- Ensure your services enable residents to live well & benefit from site visits and communication
- Establish a framework for contract management with internal and external managing agents
- Develop, direct and implement a comprehensive risk management programme, ensure compliant services and consultation on all property management and service charge matters
- Manage arrears collection whilst aligning with the association’s resident-centric service
- Have oversight of the operational income and expenditure account, meeting cost and income targets and adapting business processes where necessary
- Foster effective working with cross functional internal teams & external managing agents to develop strategy, resolve disputes, improve service and delivery
**Head of Operations for External Managing Agents - Profile**:
- Previous operations experience in Block and Estate Management, at Senior level
- Experience managing business performance/large budgets
- Experience in effective contract management with external stakeholders, ideally Managing Agents
- Excellent understanding of relevant legislation, statutory and regulatory requirements
- Proven strong and effective leadership, coaching and performance management of the team
- Track record of analysing services to improve delivery, satisfaction and value for money
- Excellent communication skills - experience delivering high quality reports and presentations
- Housing or relevant qualification is desirable - MIRPM support available
**Head of Operations for External Managing Agents - Benefits**:
- Competitive annual leave
- Enhanced maternity, paternity, and adoption pay.
- Private healthcare.
- Life assurance and more
If you’re a forward-thinking leader with a passion for managing and improving large scale operations, we invite you to join this team and shape the future of urban living in London.
-
Business Operations Manager
4 days ago
London, Greater London, United Kingdom Head of Central Operations Full timeHead of Central OperationsWe are seeking an accomplished leader to head our central operations team. The successful candidate will have experience of working collaboratively across a dispersed organisation to lead various programmes of change across our office and workplace estate around the UK.The role is responsible for the day-to-day operation of our UKHQ...
-
Head of Operations
5 months ago
London, United Kingdom CHL Head Office - PRS Full time**The Company** Our success as an entrepreneurial run company, relies on a motivated, tenacious and results driven team, who understand our DNA and have fire in their belly. We are hugely expanding every year and are looking for someone to be an important part of this. **Responsibilities** We are looking for an experienced Head of PRS (Private Rented...
-
Head of Operations
5 months ago
London, United Kingdom First Tram Operations Full time**Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...
-
Head of Operations
5 months ago
London, United Kingdom First Tram Operations Full time**Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...
-
Head of Estates Operation
4 months ago
London, United Kingdom CHL Head Office - PRS Full time**Head of EstatesOperations** **TheCompany** Our successas an entrepreneurial run company, relies on a motivated, tenacious and resultsdriven team, who understand our DNA and have fire in their belly. **Responsibilities** We are looking for an experiencedHead of Estates Operations to join very active and passionate team that managescirca 2000 apartments...
-
Head of Kitchen Operations
3 weeks ago
London, Greater London, United Kingdom The Old Queens Head Full timeSeeking a Talented Sous ChefWe're looking for a skilled Sous Chef to contribute to the success of our esteemed establishment, The Old Queens Head. As a key member of our culinary team, you will be responsible for delivering exceptional dishes and providing exceptional service in a fast-paced environment.Key Responsibilities:Prepare and cook high-quality...
-
Head of Kitchen Operations
3 weeks ago
London, Greater London, United Kingdom The Old Queens Head Full timeSeeking a Talented Sous ChefWe're looking for a skilled Sous Chef to contribute to the success of our esteemed establishment, The Old Queens Head. As a key member of our culinary team, you will be responsible for delivering exceptional dishes and providing exceptional service in a fast-paced environment.Key Responsibilities:Prepare and cook high-quality...
-
Head of Security Operations
3 weeks ago
London, Greater London, United Kingdom House of Commons Full timeJob Title: Head of Operations and SecurityThe Parliamentary Security Department (PSD) is responsible for ensuring the physical and personnel security of the Houses of Parliament and providing support to Members and staff when they are away from the Estate. Our purpose is to keep Parliament safe and open for business.About the RoleWe are seeking a highly...
-
Head of Security Operations
2 weeks ago
London, Greater London, United Kingdom House of Commons Full timeJob Title: Head of Operations and SecurityThe Parliamentary Security Department (PSD) is responsible for ensuring the physical and personnel security of the Houses of Parliament and providing support to Members and staff when they are away from the Estate. Our purpose is to keep Parliament safe and open for business.About the RoleWe are seeking a highly...
-
Head of Security Operations
3 weeks ago
London, Greater London, United Kingdom House of Commons Full timeJob Title: Head of Operations and SecurityThe Parliamentary Security Department (PSD) is responsible for ensuring the physical and personnel security of the Houses of Parliament and providing support to Members and staff when they are away from the Estate. Our purpose is to keep Parliament safe and open for business.About the RoleWe are seeking a highly...
-
Head of Security Operations
2 weeks ago
London, Greater London, United Kingdom House of Commons Full timeJob Title: Head of Operations and SecurityThe Parliamentary Security Department (PSD) is responsible for ensuring the physical and personnel security of the Houses of Parliament and providing support to Members and staff when they are away from the Estate. Our purpose is to keep Parliament safe and open for business.About the RoleWe are seeking a highly...
-
Head of Security Operations
2 weeks ago
London, Greater London, United Kingdom House of Commons Full timeJob Title: Head of Operations and SecurityThe Parliamentary Security Department (PSD) is responsible for ensuring the safety and security of the parliamentary estate. As the Head of Operations and Security, you will play a critical role in maintaining the integrity of our security protocols and controls.Key Responsibilities:Oversee the day-to-day management...
-
Head of Security Operations
2 weeks ago
London, Greater London, United Kingdom HOUSE OF COMMONS Full timeJob Title: Head of Operations and SecurityJoin the House of Commons as a key member of our security team, responsible for ensuring the safety and security of our parliamentary estate.About the RoleWe are seeking a highly motivated and experienced individual to lead our security operations, working closely with our Head of Security Operational Resilience to...
-
Head of Security Operations
2 weeks ago
London, Greater London, United Kingdom HOUSE OF COMMONS Full timeJob Title: Head of Operations and SecurityJoin the House of Commons as a key member of our security team, responsible for ensuring the safety and security of our parliamentary estate.About the RoleWe are seeking a highly motivated and experienced individual to lead our security operations, working closely with our Head of Security Operational Resilience to...
-
Head of Security Operations
2 weeks ago
London, Greater London, United Kingdom House of Commons Full timeJob Title: Head of Security OperationsUK Parliament is seeking a highly motivated and experienced individual to lead our Security Operations team. As Head of Security Operations, you will be responsible for overseeing the day-to-day management of our security guarding and fire protection operations on the Parliamentary Estate.Key Responsibilities:Oversee the...
-
Head of Security Operations
3 weeks ago
London, Greater London, United Kingdom House of Commons Full timeJob Title: Head of Building SecurityThe House of Commons is seeking a highly skilled and experienced individual to lead our Building Security team. As Head of Building Security, you will be responsible for ensuring the safety and security of our staff, members, and visitors.About the RoleThis is a critical role that requires a strong understanding of...
-
Head of Security Operations
3 weeks ago
London, Greater London, United Kingdom House of Commons Full timeJob Title: Head of Building SecurityThe House of Commons is seeking a highly skilled and experienced individual to lead our Building Security team. As Head of Building Security, you will be responsible for ensuring the safety and security of our staff, members, and visitors.About the RoleThis is a critical role that requires a strong understanding of...
-
Head of Security Operations
7 days ago
London, Greater London, United Kingdom HOUSE OF COMMONS Full timeJob DescriptionHouse of Commons is seeking a highly skilled and experienced individual to fill the role of Head of Security Operations. This position is responsible for overseeing the day-to-day management of the Parliamentary Security Department's operations and fire protection team.Key Responsibilities:Oversee the management of PSD Operations and Fire...
-
Head of Security Operations
3 weeks ago
London, Greater London, United Kingdom House of Commons Full timeJob Title: Head of Security OperationsWe are seeking an experienced and skilled individual to lead our Security Operations team at the House of Commons.About the RoleThe Head of Security Operations will be responsible for developing and implementing the operational security strategy for the House of Commons, ensuring the safety and security of our staff,...
-
Head of Security Operations
3 weeks ago
London, Greater London, United Kingdom HOUSE OF COMMONS Full timeJob DescriptionJoin the House of Commons as a key member of the Parliamentary Security Department (PSD) and take on the exciting challenge of leading our security operations.About the RoleWe are seeking a highly motivated and experienced individual to lead our security operations, working closely with the Head of Security Operational Resilience to provide...