Head of Operations

6 months ago

London, United Kingdom Cherry Pick People Full time

**REGION**:

- london-c**SALARY**:
**JOB TYPE**: Permanent

**REF**: KC5549

**Location: North London/Flexible Working (min. 3 days in the office)**
**Salary: £72,000 to £80,000 per annum**

Make a positive impact and deliver the things that matter most in this new, exciting role as Head of Operations. You will oversee the delivery of services to residents, so they feel safe, included and empowered.

Working effectively with internal and external managing agents, you’ll ensure the efficient and value-for-money service is delivered that maximises opportunities, mitigates risks and enables our client to work better for their residents.

**Head of Operations for External Managing Agents - Company**:
They are more than just a housing organisation - they’re community builders and one of the most inclusive employers in London. They operate and build diverse, mix tenure housing, with more than half in general needs charged at social or affordable levels. They are an important player in the capitals housing market but also just generally a great business.

**Head of Operations for External Managing Agents - Responsibilities**:

- Provide objective led leadership, engage teams to deliver high quality & cost effective services
- Ensure your services enable residents to live well & benefit from site visits and communication
- Establish a framework for contract management with internal and external managing agents
- Develop, direct and implement a comprehensive risk management programme, ensure compliant services and consultation on all property management and service charge matters
- Manage arrears collection whilst aligning with the association’s resident-centric service
- Have oversight of the operational income and expenditure account, meeting cost and income targets and adapting business processes where necessary
- Foster effective working with cross functional internal teams & external managing agents to develop strategy, resolve disputes, improve service and delivery

**Head of Operations for External Managing Agents - Profile**:

- Previous operations experience in Block and Estate Management, at Senior level
- Experience managing business performance/large budgets
- Experience in effective contract management with external stakeholders, ideally Managing Agents
- Excellent understanding of relevant legislation, statutory and regulatory requirements
- Proven strong and effective leadership, coaching and performance management of the team
- Track record of analysing services to improve delivery, satisfaction and value for money
- Excellent communication skills - experience delivering high quality reports and presentations
- Housing or relevant qualification is desirable - MIRPM support available

**Head of Operations for External Managing Agents - Benefits**:

- Competitive annual leave
- Enhanced maternity, paternity, and adoption pay.
- Private healthcare.
- Life assurance and more

If you’re a forward-thinking leader with a passion for managing and improving large scale operations, we invite you to join this team and shape the future of urban living in London.

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