Associate, Client Regulatory Outreach and Oversight

2 months ago

London, United Kingdom MUFG - United Kingdom (BTMU) Full time

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

Main Purpose of the Role:
Recognising the ongoing Regulatory and potential Internal Change agenda; The understanding of any Client relationship impact and the subsequent Outreach and Transition management is a fundamental business consideration. At all times, ensuring all relationships are clear on the change, the potential impact and steps the organisation is taking to ensure a positive and efficient client experience.

The purpose of this role is to be responsible for the planning and execution of regulatory client outreach initiatives and developing a regulatory governance framework across the organisation to ensure seamless client onboarding and engagement throughout the client lifecycle.

Key Responsibilities:
In this role you will be responsible for:

- The definition of a Client Outreach and Transition strategy and implementation approach
- Forward planning of assigned initiatives where client outreach will be a requirement
- Definition of the future schedule of events, aligning across parallel campaigns and business areas
- Execution of assigned client outreach and transition initiatives in line with the organisation’s strategic roadmap
- Advising and educating areas of the organisation as to the considerations and options available when planning for a client outreach exercise
- Continued improvement to the client outreach approach, driving increased efficiency and positive client experience
- Status reporting across multiple business lines and functions within the organisation
- Drive decisions to ensure optimal solutions are based on both commercial and business requirements
- Identification of key dependencies, stakeholder engagement through to resolution
- Drive adoption and development of our outreach tool functionality

Skills and Experience:
**Functional / Technical Competencies**:

- Demonstrated strong project management skills with a focus on regulatory adherence (with a working knowledge of financial regulations)
- Experience of managing large scale projects and projects in parallel
- Tangible experience of Client Relationship Management within a complex organisational structure, with the ability to demonstrate successful outcomes of historic Client Outreach management
- Strong leadership and demonstrates initiative especially in a matrix organization
- Broad knowledge of investment and corporate banking products and services and how they impact or support clients across sectors / regions
- Experience/knowledge in MIFID, EMIR, CFTC, SEC, Dodd Frank
- Experience/knowledge in project management methodologies such as Agile, Waterfall
- Experience/knowledge in CRM platforms such as Salesforce
- Understanding of client agreements (ISDA, CSA, MCA, MRRA)
- Microsoft Office suite including strong Excel skills
- Experience of CRM tools such as Salesforce

**Work Experience**:

- One or more of the following is **_essential_**:

- 3 - 5 years + in Front Office (1LoD) management environment
- 3 - 5 years + Project management

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