Primary Care Network Services Coordinator

2 months ago

London, United Kingdom West London GP Federation Full time

Primary Care Network Services Coordinator Job Description

**Salary**:£30,279 pro rata full time

**Accountable to**:Brompton Health PCN Clinical Director

**Responsible to**: Brompton Health Senior Development Manager

Key Relationships: Host Practice/PCN Sites

Clinical leads for services

Patients

GP surgery staff

HealthShare

PCN team members

Specialist Clinical Teams

**Hours**:37.5 hours per week.

Contract: 12 months (in the first instance)

**About Brompton Health Primary Care Network**

Brompton Health Primary Care Network (PCN) is a group of 12 practices located in the southern part of Kensington and Chelsea. The PCN is committed to delivering high-quality, patient-centered care across our network of practices. In alignment with our mission to enhance service delivery and operational efficiency, Brompton Health PCN is seeking a motivated and skilled PCN Services Coordinator.

**Role Overview: PCN Services Coordinator**

As a PCN Services Coordinator at Brompton Health PCN, your role will be crucial to the management and coordination of a diverse range of services within our network, ensuring they are delivered efficiently and effectively. You will support PCN-wide services such as our First Contact Physio clinics, Diabetes One Stop Shop, and Women’s Health Menopause Clinics.

Employed by the West London GP Federation (London Medical Associates) and working in Brompton PCN, you will work closely with PCN Managers to oversee the operational delivery and management of our services, ensuring key standards are met, maintained, and sustained. Your role will align with our PCN strategic objectives, and you will provide support to both our clinical and administrative teams in their efforts to provide exceptional care.

**About you**

This role is suited to an individual who is passionate about making a difference in healthcare, possesses strong organisational and communication skills, and has the ability to work effectively within a team and independently. The PCN Services Coordinator will need to be adept at managing multiple priorities and have a keen eye for detail, ensuring that all services are integrated smoothly and meet the high standards set by Brompton Health PCN.

**Key Responsibilities**:

- **SystemOne and clinic management**:

- Acts as the primary coordinator for the Brompton Health PCN SystemOne Module, overseeing appointment rota’s and schedules
- Ensuring appointment slots are effectively managed and reviewing appointment update
- Overseeing and escalating any daily operational issues that arise in relation to SystemOne
- Ensuring that clinics reflect any planned leave and unplanned leave
- Communicating any instances of unplanned leave back to practices as appropriate
- Contacting patients in instances of unplanned leave to communicate clinic cancellations, and where possible offer an alternative appointment
- Overseeing smartcard access
- **Patient, practice and partner interface**:

- Act as the primary point of contact for patients and practices using our PCN services
- Handling, where appropriate, and escalating any complaints, feedback or issues that might need resolution
- Liaising with practices to communicate service updates and to fill clinics via the PCN inbox
- Act as a point of contact for service related inquiries from practices, patients and external partners
- **Collaboration and support**:

- Working with practice administration staff on appointment booking and where appropriate to manage any appointment changes
- Working closely with clinical leads, PCN managers, Practice Managers and external partners to facilitate the smooth running of services
- **Clinic reporting**:

- Monitor and evaluate service performance, using reporting on SystemOne, providing regular reports to the PCN leadership team
- Generating reports and contributing insights for service improvement and strategic decision making

**Qualifications/Experience**:

- Undergraduate degree in healthcare administration, public health, or related field (preferred).
- Experience in healthcare service coordination and administration, preferably within a primary care or community health setting (essential).
- Knowledge of the NHS structure, particularly of general practice and of the functions of primary care networks (preferred).

**Skills and Attributes**:

- Proficient in Healthcare IT systems, particularly SystemOne, with the ability to troubleshoot technical issues
- Detail orientated with a focus on service quality, patient care and continuous improvement
- Excellent communication and interpersonal skills, capable of effectively managing patient inquires and stakeholder relations.
- Proven ability to manage multiple priorities simultaneously
- Analytical skills with experience of presenting data and evaluating service performance
- Proactive and innovative, committed to improving patient care and reducing health inequalities
- Ability to work independently, demonstrating initiative and problem-solving

  • Primary Care Network Digital and Transformation Lead

    4 months ago

    London, United Kingdom Penge Primary Care Network Full time

    Penge PCN is looking for a Primary Care Network Digital and Transformation Lead to Join their team. This is an exciting role that will lead transformation work across the PCN and use Digital where appropriate to enable the change and maximise the use of the tools available. The Digital and Transformation lead will work with clinical and operational teams...

  • Senior Leadership Role for North Lewisham Primary Care Network

    2 days ago

    London, Greater London, United Kingdom North Lewisham Primary Care Network Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled and strategic leader to join our team at North Lewisham Primary Care Network. As a Senior Leadership Role, you will be responsible for overseeing the day-to-day operational activities of the PCN, ensuring smooth and efficient delivery of services.Key ResponsibilitiesOperational Management: Oversee the...

  • Senior Leadership Position for North Lewisham Primary Care Network

    3 days ago

    London, Greater London, United Kingdom North Lewisham Primary Care Network Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled and strategic leader to oversee the day-to-day operational activities of the North Lewisham Primary Care Network (PCN). The successful candidate will be responsible for ensuring the smooth and efficient delivery of services, managing financial, human, and operational resources, and driving strategic...

  • Pcn Care Navigator/care Coordinator

    5 months ago

    London, United Kingdom North Lewisham Primary Care Network Full time

    Main Role Responsibilities To act as a care coordinator and navigator for users of the Waldron Health Centre and those using the services of the North Lewisham PCN Signposting - support users of the Waldron Health Centre to navigate and access services and to have a clear understanding of the services that are represented To develop and maintain a directory...

  • PCN Manager

    3 days ago

    London, Greater London, United Kingdom Addison Road Medical Practice Full time

    Job SummaryThe role of a Primary Care Network Manager is both challenging and rewarding, offering the opportunity to make a real difference in the lives of patients and the functioning of the healthcare system. If you are passionate about healthcare, possess strong management skills, and enjoy working in a dynamic and collaborative environment, this could be...

  • Care Coordinator

    3 months ago

    London, United Kingdom E4 Network Full time

    Job responsibilities Identify patients who will benefit from discussion at the MDT meetings (as per the agreed identification criteria supported by a variety of risk stratification tools), together with input from the E4 PCN clinical lead and stakeholders from NELFT, the acute Trust and Social Care Manage and prioritise workload on a daily basis and deal...

  • Primary Care Research Coordinator

    3 months ago

    London, United Kingdom Central and North West London NHS Foundation Trust Full time

    Are you interested in a career in research administration? Would you like to be part of a dynamic team delivering high-impact research in Primary Care and community settings? Are you a highly motivated team player with excellent organisational skills? Do you have a keen eye for detail and enjoy working with data? You might just be the person we need for...

  • Care Coordinator

    3 months ago

    London, United Kingdom Islington GP Federation Full time

    **Job Title**:Care Coordinator **Responsible to**:Clinical Director and PCN Operational Lead **Place of Work**:The post holder will be required to work at various GP Practices across South Islington PCN and within different team settings, in line with the needs of the service. **Hours**:37.5 hours per week (Monday - Friday) **Salary**:£28,840 per...

  • Care Coordinator

    1 month ago

    London, United Kingdom Central London Healthcare Full time

    Central London Healthcare CIC (CLH) is the GP Federation covering the Central London CCG area. The organisation supports 34 General Practices and 4 Primary Care Networks (PCNs). We operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy Service, a Community Dermatology Service, and Partnership in Practice (PiP) - an...

  • Care Coordinator

    3 months ago

    London, United Kingdom Herne hill group practice Full time

    **JOB SUMMARY** This is an exciting opportunity for the ‘right’ person who wants to work supporting people by coordinating their health and social care services. Based in a single GP practice, the care coordinator will be involved in supporting the clinical team to proactively identify and work with patients, including the frail/elderly and those with...

  • Care Coordinator

    3 months ago

    London, United Kingdom SweetTree Home Care Services Full time

    **Care Coordinator** Full-Time, 37.5 hours per week, covering the office hours of 8am - 8pm, on a rota basis. Shift Pattern: Sunday - Thursday £25,000 per annum We are currently recruiting an experienced full-time Care Coordinator to work full time at our office in Swiss Cottage**, ** including one day, over the weekend. The care coordination team cover...

  • PCN Care Coordinator

    3 days ago

    London, Greater London, United Kingdom The Phoenix Practice Full time

    About The Phoenix PracticeWe are a dynamic and forward-thinking healthcare organization dedicated to delivering high-quality patient care. Our team is passionate about making a positive impact on the lives of our patients and communities.Job SummaryWe are seeking a highly motivated and organized Care Coordinator to join our Primary Care Network team. As a...

  • Primary Care Network General Practice Assistant

    2 months ago

    London, United Kingdom Greenwich Health Ltd Full time

    Job Summary The post holder will be employed by Greenwich Health the GP Federation in Greenwich. Greenwich has 6 primary care networks (PCNS) with list sizes of between 30-80,000 patients. The Post holder will work for Valentine Health Partnership, part of Valentine Primary Care Network. A GPA will support the GP(s) by support clinicians with a variety of...

  • Primary Care Network Paramedic

    2 months ago

    London, United Kingdom Medi Source Solutions Full time

    Embark on an exciting career as a Primary Care Network (PCN) Paramedic in the vibrant heart of London SW1W with Paramedic Recruiters. Join a dynamic healthcare community where your impact is felt daily. **Why Choose Us**: - **Prime Location**: Immerse yourself in the energy of London SW1W, providing essential healthcare at the heart of the community. -...

  • Clinic Coordinator- Primary Care

    3 months ago

    London, United Kingdom Bupa Global Full time

    Clinic Coordinator - Primary Care **Job Description**: **Clinic Coordinator in Primary Care** **Cromwell hospital, London SW5 0TU** **Permanent Contract** **£28,000 to £31,200 depending on experience** **We make health happen.** Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional...

  • Care Coordinator

    2 months ago

    London, United Kingdom Alternative Care Services Plus Full time

    Alternative Care is looking to recruit a part-time **Experienced** Care Co-ordinator to join our team. Alternative Care is domiciliary care and supported living agency that provides home care and support to our clients in London. We are looking for an **experienced**, motivated, dynamic, driven individual who would like to develop their skills and knowledge...

  • Primary Care Coordinator

    3 weeks ago

    London, United Kingdom Imago Community Full time

    Join our team! This is a great opportunity for someone to join our service supporting Unpaid Carers across Lewisham. In this role, you will work closely with Primary Care Networks and GP practices to help identify and engage with Unpaid Adult Carers, Young Adult Carers and Young Carers.   In this role, you will support GP practices to improve...

  • Office Coordinator

    3 months ago

    London, United Kingdom Office Coordinator Full time

    **Company Overview** IGG is a dynamic, award-winning professional trustee company offering pragmatic, collaborative and professional trustee services to pension schemes throughout the country. We support trustees and sponsors to manage their schemes in an increasingly challenging regulatory environment. The 200+ strong team is made up of professionals who...

  • Network Security Services Coordinator

    2 months ago

    London, United Kingdom Jisc Full time

    More details Job title: Service Coordinator **Salary**: From £30,000 per annum, negotiable dependant on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) All roles within our Jisc Cyber Security team require employees to have enhanced...

  • Primary Care Coordinator

    2 days ago

    London, United Kingdom Imago Community Full time

    Join our team! This is a great opportunity for someone to join our service supporting Unpaid Carers across Lewisham. In this role, you will work closely with Primary Care Networks and GP practices to help identify and engage with Unpaid Adult Carers, Young Adult Carers and Young Carers.   In this role, you will support GP practices to improve registration,...