Primary Care Network Services Coordinator

5 months ago

London, United Kingdom West London GP Federation Full time

Primary Care Network Services Coordinator Job Description

**Salary**:£30,279 pro rata full time

**Accountable to**:Brompton Health PCN Clinical Director

**Responsible to**: Brompton Health Senior Development Manager

Key Relationships: Host Practice/PCN Sites

Clinical leads for services

Patients

GP surgery staff

HealthShare

PCN team members

Specialist Clinical Teams

**Hours**:37.5 hours per week.

Contract: 12 months (in the first instance)

**About Brompton Health Primary Care Network**

Brompton Health Primary Care Network (PCN) is a group of 12 practices located in the southern part of Kensington and Chelsea. The PCN is committed to delivering high-quality, patient-centered care across our network of practices. In alignment with our mission to enhance service delivery and operational efficiency, Brompton Health PCN is seeking a motivated and skilled PCN Services Coordinator.

**Role Overview: PCN Services Coordinator**

As a PCN Services Coordinator at Brompton Health PCN, your role will be crucial to the management and coordination of a diverse range of services within our network, ensuring they are delivered efficiently and effectively. You will support PCN-wide services such as our First Contact Physio clinics, Diabetes One Stop Shop, and Women’s Health Menopause Clinics.

Employed by the West London GP Federation (London Medical Associates) and working in Brompton PCN, you will work closely with PCN Managers to oversee the operational delivery and management of our services, ensuring key standards are met, maintained, and sustained. Your role will align with our PCN strategic objectives, and you will provide support to both our clinical and administrative teams in their efforts to provide exceptional care.

**About you**

This role is suited to an individual who is passionate about making a difference in healthcare, possesses strong organisational and communication skills, and has the ability to work effectively within a team and independently. The PCN Services Coordinator will need to be adept at managing multiple priorities and have a keen eye for detail, ensuring that all services are integrated smoothly and meet the high standards set by Brompton Health PCN.

**Key Responsibilities**:

- **SystemOne and clinic management**:

- Acts as the primary coordinator for the Brompton Health PCN SystemOne Module, overseeing appointment rota’s and schedules
- Ensuring appointment slots are effectively managed and reviewing appointment update
- Overseeing and escalating any daily operational issues that arise in relation to SystemOne
- Ensuring that clinics reflect any planned leave and unplanned leave
- Communicating any instances of unplanned leave back to practices as appropriate
- Contacting patients in instances of unplanned leave to communicate clinic cancellations, and where possible offer an alternative appointment
- Overseeing smartcard access
- **Patient, practice and partner interface**:

- Act as the primary point of contact for patients and practices using our PCN services
- Handling, where appropriate, and escalating any complaints, feedback or issues that might need resolution
- Liaising with practices to communicate service updates and to fill clinics via the PCN inbox
- Act as a point of contact for service related inquiries from practices, patients and external partners
- **Collaboration and support**:

- Working with practice administration staff on appointment booking and where appropriate to manage any appointment changes
- Working closely with clinical leads, PCN managers, Practice Managers and external partners to facilitate the smooth running of services
- **Clinic reporting**:

- Monitor and evaluate service performance, using reporting on SystemOne, providing regular reports to the PCN leadership team
- Generating reports and contributing insights for service improvement and strategic decision making

**Qualifications/Experience**:

- Undergraduate degree in healthcare administration, public health, or related field (preferred).
- Experience in healthcare service coordination and administration, preferably within a primary care or community health setting (essential).
- Knowledge of the NHS structure, particularly of general practice and of the functions of primary care networks (preferred).

**Skills and Attributes**:

- Proficient in Healthcare IT systems, particularly SystemOne, with the ability to troubleshoot technical issues
- Detail orientated with a focus on service quality, patient care and continuous improvement
- Excellent communication and interpersonal skills, capable of effectively managing patient inquires and stakeholder relations.
- Proven ability to manage multiple priorities simultaneously
- Analytical skills with experience of presenting data and evaluating service performance
- Proactive and innovative, committed to improving patient care and reducing health inequalities
- Ability to work independently, demonstrating initiative and problem-solving

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