Community Host

3 weeks ago


Leeds, United Kingdom JLH Recruitment Full time

**JLH are currently recruiting for our client for a Community Host based in Leeds.**

Our Client operates great long-term residential buildings all across UK. And they do it differently. They create spaces that reflect the history of the building and the spirit of the neighbourhood. They're not corporate, extremely friendly and great to work with. Most importantly, they create soulful, original, community-led experiences, and we build them around people.

**Summary of Position**:
Our client is looking for someone who can deliver outstanding customer service to their residents. Each day will be different, you will need be organised individual who can multi-task, aswell as thinking out side of the box. You will need to bring a positive attitude to every interatction to help resolve issues quickly and make everyone feel appreciated and welcomed. You will also be someone who takes pride in your appearance as you only get one chance at a first impression

**Principle Duties & Responsibilities**:

- Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, investor and clients, and both prospective and current residents
- Management of complaints/problems/issues arising from Residents, ensuring that all complaints are dealt with quickly and efficiently. This requires strong and efficient communication skills, maturity, an abundance of common sense and the ability to stay calm in a crisis.
- Maintain and uphold a high standard for community check appeal by conducting routine inspections of all community amenities and common areas, and working with the service team or other teams to ensure that all areas are well-maintained

**Experience**:

- Proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
- Proficiency in executing exceptional customer service within a customer facing role.
- Excellent written and spoken English.
- IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- residential services: 2 years (preferred)

Work Location: One location


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