Sme Account Support Specialist

4 months ago

Bellshill, United Kingdom KwikFit Full time

**About us**
At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and efficiently, helping us to achieve our overall business goals and objectives.
**The role**
To support Kwik Fit in its wider purpose of keeping our customers safe on the road and providing peace of mind motoring.

This position plays a pivotal role, in ensuring seamless onboarding processes and maintaining accurate records. The SME Account Support Specialist will contribute to the growth of our SME portfolio by providing essential support to account management, nurturing client relationships, and facilitating the growth of the portfolio.

With a keen attention to detail and a commitment to excellence, this role actively contributes to the overall success of our SME accounts, enabling us to meet and exceed our business objectives.

This permanent role is based upon 40hrs per week between Monday and Friday, onsite at our Duart House facility, in Strathclyde Business Park, Bellshill.
**Key accountabilities**
The following responsibilities aim to provide a comprehensive support role, ensuring the smooth functioning and success of the SME business portfolio and the overall business objectives
- Facilitate the onboarding process and the opening of accounts for new business opportunities.
- Identifying potential new business opportunities for further development.
- Assist in the management of the initial stages of the customer acquisition process.
- Contribute to the growth of existing accounts.
- Support, develop, and maintain customer relationships to enhance confidence in the company's proposition.
- Document and revise customer information using Salesforce. Keep accurate records of activities, prospects, and pipeline within the CRM system.
- Respond to department queries and resolve problems with positive solutions.
- Report areas of improvement or concern to the UK SME Manager.
- Contribution to the development of salesforce
- Commitment to Self-Development through participation in training sessions and programs.
- Actively engage in projects when required.
- Attend, and contribute to department meetings when required.
- Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times.

**Skills & experience**
- Assumes responsibility for personal performance and actions, demonstrating an “above the line” attitude in all that they do.
- Applies a methodical, orderly, and systematic approach to work.
- Preferred familiarity with Salesforce or use of other CRM systems.
- High IT proficiency across Microsoft Office.
- Patient and focused with excellent attention to detail in task completion.
- A collaborator able to build relationships.
- Proficient in identifying trends to seek further opportunities.
- Approaches the position with a consultative mindset, suggesting effective solutions.
- Exhibits excellent verbal and written communication skills.
- Maintains a sensitive and diplomatic manner when interacting with customers.
- Works collaboratively within a team, fostering positive relationships.
- Upholds high standards of conduct, performance, integrity, and confidentiality consistently.
- Adapts to changing work demands promptly and efficiently.
- Displays clear thinking in problem identification and solution development.
- Highly organised, remains calm under pressure, and manages multiple demands while ensuring quality, accuracy, and results.
- Adheres to regulations and procedures diligently.
- Persuasive and self-assured when dealing with customers.
- Possesses a positive, resilient, self-starter attitude.
- Problem-solving and analysis.
- Ability to work under pressure to targets and deadlines.
- Organises, plans, takes responsibility, and completes projects effectively.
- Actively seeks to understand technology and implement technological solutions.

**Other**
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Wide range of wellbeing support for you and your family

Job Reference: KF15759

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