Customer Experience Advisor
4 days ago
Your role will require you to work alongside Colleagues, Support Managers and Company Directors in improving and succeeding in giving the best possible customer service possible.
**Your Tasks & Responsibilities**
- To Respond and resolve support tickets on WHMCS.
- To Respond and resolve live chat enquiries.
- To Provide excellent customer support at all times.
- To Help and encourage users during a purchase on the website or over the phone.
- To Answer phone calls using software.
**The Requirements**
- Basic experience or knowledge in Hosting Solutions and Customer Support.
- You have a genuine friendly, optimistic, and helpful attitude.
- You are willing to learn, be open-minded and not be afraid to ask for help if required.
- Have good grammar and basic mathematical skills.
**Some Helpful Attributes**
- Previous experience in customer services with a brand or company
- Previous experience with the following software & tools is preferred:
- Social Media: Twitter, Facebook, Instagram and other social media sites.
- E-Commerce: WHMCS and/or ticketing and live-chat products.
- Microsoft Office; MS Office, MS Excel, MS Outlook (Hotmail), MS Teams.
- Live Chat: Tidio, Crisp.Chat, ChatSupport and/or other live chat integrations.
- VOIP: Circleloop, RingCentral, e Receptionist and other VOIP software.
**Job Types**: Part-time, Zero hours contract, Volunteer
Expected hours: 6 - 30 per week
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Work from home
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: Remote
Reference ID: THHO32
Expected start date: 09/04/2024
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