Team Leader

1 week ago

Whitley Bay, United Kingdom Turning Point Full time

**Job Introduction**:
**Please Note: we will consider part time working.**

At Turning Point we provide services across the whole country which delivers end to end drug and alcohol treatment and support, family services, housing advice and support for those in contact with the criminal justice system, needle exchange system, and custody outreach. We are a specialist in delivering whole treatment system approaches across cities and county areas, which has led to the reduction in people falling through gaps between services and delivers improved outcomes. We’re currently recruiting for a Team Leader to work in our substance use service in North Tyneside.

Marine Avenue is a 9 bed supported accommodation service based in Whitley Bay, North Tyneside. The service reuses an intensive person-centred programme, which is designed to explore the clients’ journey into substance use and development of skills to facilitate into treatment and long term abstinence. Marine Avenue is a short walk from the coastal town of Whitley Bay with excellent facilities and transport links. Marine Avenue enables service users to benefit from living within a safe, quiet community whilst having access to the support and opportunities within North Tyneside.

**Role Responsibility**:

- Providing visible leadership providing a positive, supportive environment for my teams to thrive.
- Management of a number of direct recovery workers.
- Management of all HR related processes in line with HR policies.
- Ensuring expenses incurred within my teams are in line with organisational policy;
- Ensuring adherence to petty cash processes.
- Ensuring high quality performance of staff within my teams and achievement of key performance indicators.
- Day-to-day operational oversight of the house;
- Ensuring the team delivers interventions/services in line with commissioner expectations, meeting needs of People we Support;
- Management of incidents that occur in the hub and ensuring learning is shared;
- Acting as a point of escalation from the team to resolve concerns raised by People we Support and partner agencies;
- Ensuring all steps are taken to ensure the health and safety of the house and People we Support;
- Ensuring the delivery of a high quality, evidence based service within the house including undertaking and overseeing quality assurance and audit activity;
- Oversight of safeguarding activity to ensure people we support and children/vulnerable adults are safeguarded;
- Developing effective partnerships across Turning Point and with key local organisations to enhance service delivery;
- Representing Turning Point at internal and external meetings.
- You will work Monday - Friday 9am - 5pm and cover a 24 Hour on-call system alongside this.

Essential Requirements:

- Demonstratable leadership skills and flexible and adaptable leadership style;
- In depth understanding and ability to operationally and performance manage the functions of the team you lead;
- Excellent communication skills (verbal/written). Ability to adapt to respond to staff, commissioners/partners and people we support;
- Strong organisational, time management and prioritisation skills;
- Ability to remain calm and resilient in high pressure environments;
Desirable:

- Previous experience managing similar service/team
- Management qualification or equivalent

**About us**:
**_What Benefits Will I Receive?_**

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes:

- Comprehensive learning and development opportunities so we can invest in your future - we’re proud to have a silver accreditation from _Investors in People. _Choose from our range of courses to gain recognised qualifications
- 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy additional holidays.
- An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings
- Flexible working solutions to support your work-life balance
- Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
- Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
- A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family
- Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
- Flexible benefit opt

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