Treatment Coordinator

Proclaim Group have an excellent opportunity for a Treatment Co-ordinator to join our Resolve Health team. We are a national, award-winning provider of rehabilitation solutions for individuals who have incurred personal injury or absence from work. This is a flexible working role, based in our office in Hamilton.

**About Us**:
Proclaim Group deliver market leading rehabilitation services and are widely recognised not just as experts in our field, but as a caring company that puts the interests and wellbeing of our clients, staff and customers at the heart of everything we do.

Our company values are to Excel, Inspire and Achieve with Integrity. We are proud to live by these values: they guide our decision-making, service delivery and interpersonal interactions with staff, suppliers and customers alike.

We are passionate about quality and are proud to invest in our people; enabling them to thrive and develop in their roles. We are also passionate about training and development and invest heavily in providing staff with opportunities to upskill and deliver the best possible services to our clients.

At Proclaim Group, we pride ourselves on being a great place to work. In a recent survey, our staff rated us at an average 80% in the areas of internal communication, fostering a sharing culture, inspiring staff to do their best work, and providing support and wellbeing initiatives for staff.

We also care about the environment and have committed to achieving ISO14001 accreditation.

**About You**:
We are looking for a Treatment Co-ordinator to join our expanding Resolve Health team based in our Head Office in Hamilton. This position would ideally suit an individual who has worked as a personal assistant, medical or legal secretary and has experience of handling confidential information. Full training will be provided.

You will need to have excellent communication and interpersonal skills, be flexible, organised, able to work well under pressure and align with our company values.

Desired qualities:

- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure
- A flexible and solution-focussed approach
- Ability to meet and manage deadlines and adhere to service levels
- Accuracy and attention to detail
- Self-disciplined
- Team player with a positive, “can-do” attitude
- Willingness to support team members in other departments
- A kind and empathetic approach

**The Role**:
This exciting role will give you the opportunity to improve the lives of our service users by helping to arrange the treatment they require to recover from their injuries.

In the role, you will be responsible for sourcing and arranging physiotherapy and psychological treatment, receiving and reviewing treatment reports and liaison with insurers and solicitors. You will also be required to arrange specific diagnostic and hospital services.

**The Benefits**:
Employee benefits on offer include:

- Excellent remuneration package, including a competitive salary and pension scheme.
- 32 days annual leave (including bank holidays)
- We are a flexible working employer with the ability to formalise suitable working hours, whilst meeting the responsibility of the role.
- Generous wellbeing initiatives and Employee Assistance Programme (EAP).
- Excellent training and development opportunities:

- A comprehensive company induction as well as ongoing training and support.
- An exciting annual ‘Training & Events Calendar’, featuring free in-person and virtual webinars, workshops, study days, company conferences, charity social events and team hub days.
- Attendance at external training events paid for by the company.
- Access to high quality, proactive support, mentoring and supervision from peers and line manager.
- Involvement in projects and initiatives within Proclaim Care and the broader Proclaim Group, including:

- Voluntary involvement in our various company forums e.g. Wellbeing Forum, Menopause Forum and Green/Environmental Forum. Involvement in these forums offers employees the ability to influence and drive positive changes within these priority areas.

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Hamilton, ML3 6BU: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Resolve - Treatment Coordinator