Medical Receptionist

**About us**

Integrated Care Partnership (ICP) is a Primary Care Network (PCN) that consists of four sites across Epsom and Ewell in Surrey. Collectively we look after 33,000+ patients and are proud to be their choice of care provider.
The receptionist role is the first point of contact with our patients, which calls upon you to represent ICP in the best, and most professional, light. To provide a professional, friendly, informative and caring service to patients contacting ICP; by phone, in person or digitally through Footfall

Job description

MAIN DUTIES AND RESPONSIBILITIES
**1. **To assist the doctors and other clinicians in the provision of a high quality service

**2. **Receiving and directing patients on arrival in a courteous and efficient manner

**3. **Answering general enquiries, explaining processes, responding to Footfall requests

**4. **Answering telephone calls coming into the surgery and dealing with callers as appropriate

**5. **Receiving and recording requests for home visits and messages for the doctors & nurses

**6. **Seeking patient information and results from hospitals and other organisations

**7. **Giving results to patients

**8. **Book transport for patients having to attend hospital appointments.

**9. **Initiating computerised prescriptions as requested by patients.

**10. **Registering new patients onto the clinical system (both permanent & temporary patients)

**11. **Entering patient data onto the clinical system

**12. **Contacting/chasing patients as requested by the Clinicians.

**13. **Booking of appointments

**14. **Photocopying

**16. **To work as a positive and active member within the Practice Team.

**17. **You will be expected to take part in an annual appraisal at which your performance will be reviewed and your training needs discussed.

**18. **Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the nursing, medical or management team.

**19. **To provide cover for colleagues absences

**20. **This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.

**Job Type**: Permanent

**Salary**: £9.58 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location

Application deadline: 15/03/2023
Reference ID: JK/Rec/04