Duty of Candour Officer

3 weeks ago


Norwich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

To provide guidance so that the Trust takes action as required by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the National Health Service (NHS) contract for all safety incidents assessed as at moderate harm and above.

To coach Trust staff to improve learning and confidence around the delivery of the Duty of Candour.

To guide Trust staff to support and improve understanding of where patient confidentiality, and the associated legal frameworks in conjunction with Duty of Candour is applied and meets the meets the necessary criteria within the organisation.

Guide and coach staff in supporting families and carers through investigation processes in respect of patient safety incidents or a serious complaint which has occurred within a service provided by the Trust.

Maintain accurate records and be confident to present - data analysis and case studies for inclusion at Trust professional meetings, including the Board and stakeholders. This will include training compliance, sharing of good practice and future planning in the role and wider learning for the Trust.

Develop external networks to stay updated on national best practice and initiatives relating to Duty of Candour.

Have a clear understanding and be a source of information for the Trust regarding the legal terminology of Duty of Candour and as required, assist in the update of Trust policies and practices.

Work closely with the Patient Safety Team facilitators to assist in the co-ordination and support with Trust staff to ensure families and carers who require the support and / or inclusion in a Patient Safety Incident review have support in communicating a plan / route for each individualised case.

An exciting opportunity has arisen to join the Patient Safety Team in a new role, coaching Trust staff in supporting families and carers through investigation processes in respect of patient safety incidents.

You will be part of the wider Patient Safety Team, working to the principles of the National Patient Safety Investigation Framework.

To provide guidance so that the Trust takes action as required by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the National Health Service (NHS) contract for all safety incidents assessed as at moderate harm and above.

Guide and coach staff in supporting families and carers through investigation processes in respect of patient safety incidents or a serious complaint which has occurred within a service provided by the Trust.



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