Assistant Property Consultant

7 months ago

Morpeth, United Kingdom The Travel Chapter Full time

**Employment Type**: Fixed-term contract - 12 Months

**Work hours**: 37.5 hours per week, Monday
- Friday and every other Saturday with a weekday off.

**Location**: Working from our office in Warkworth with partial hybrid working possible.

**What will I be doing?**

Our Property Consultants play a key role in growing our portfolio, and the Assistant Property Consultant provides vital administration support during the onboarding process of new properties, as well as a range of administrative duties and being a support to the Client Manager for our existing properties and property owners. Impeccable organisation, written communication and customer service is key to the role, which provides vital experience to becoming a Property Consultant

**As part of your everyday role, you’re likely to be involved in the following**:

- Supporting the Property Consultant with any enquires or onboarding new properties, regularly reporting back with updates.
- Understanding our estimates of potential yield for a new property to be able to discuss further with a new client in a Property Consultant’s absence, and to send to a client if necessary.
- Understanding the Visit England self-catering standards to enable you to provide support to new and existing owners on the standards expected.
- Taking ownership of or assisting with the arrangement of Visit England assessments in the second quarter of the calendar year.
- Creating, issuing and managing the return of contractual documents for potential clients.
- Creating arrival instructions for new properties to send to guests.
- Providing unlimited support to new clients during the sales and onboarding process alongside the Property Consultant.
- Identifying and liaising with potential housekeepers and tradespeople, to support and guide new owners.
- Visiting holiday properties as required to support the Operations team members, carrying out quality checks and delivery of welcome hampers. Minor cleaning sometimes required as part of the quality checking process on rare occasions.

**What are we looking for?**

Ideally, we’re looking for:

- Impeccable verbal and written communication skills
- The ability to quickly build rapport with potential new clients, engendering trust and confidence in them of yourself and Coquet Cottages
- The ability to spot sales opportunities and diligently follow them up
- Exceptional organisational skills with strong attention to detail
- Friendly, confident, and well presented
- A passion for working in the UK travel industry
- Good computer literacy
- Highly effective team player whilst also able to work independently to tight deadlines.

**What’s in it for you?**

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a cottage holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties

**Who are we?**

Coquet Cottages, part of the Travel Chapter family, showcases great places to stay in Northumberland, growing every year for over 25 years. We have an enviable reputation in our industry for our level of customer service and high standard of accommodation for our holiday guests, and achieving high levels of occupancy, revenue and support to our property owners.

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

**Application Deadline: Friday 17th May

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