Medical Support Secretary

2 months ago


Manchester, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

To support the Medical Secretary in providing a comprehensive administrative service to Consultant Team.

The Medical Support Secretary will undertake general office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.
- Provide first point of contact for written and telephone enquiries on behalf of your consultants, using judgement to establish validity and priority of the contact.
- Deal with any patient enquiries using judgement and observing patient confidentiality at all times.
- Liaise with General Practitioners regarding clinic and domiciliary visits.
- Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation.
- Liaise on behalf of your consultants with multi-disciplinary team members with regard to requirements for joint outpatients’ work/care programming activity.
- As directed by your consultants, record activity onto appropriate medium, meeting all required deadlines.
- Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
- Ensure all discharge summaries are generated and sent to General practitioner within agreed timeframes.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

See attached detailed job description and person specification.

Staff Benefits
- Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts


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